Conflict Management Training Course
Duration :1 Day
Venues :Manchester - £345+vat
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6 No more than 6 delegates
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5 star rated courses
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Practice led learning
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3 month online support
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Lunch & refreshments provided
We all found the session incredibly useful and have been implementing some of the actions based on our learnings.
Michael Ashcroft | Nestle Health Science
An excellent course with content relevant to our daily roles. A great presenter who shared a lot.
Catherine Powell | NCC Group
The courses were really informative! I started the courses as a novice and they have taught me all the skills I need to really progress.
Amina Khan | Marketing Manager
Conflict Management Training Manchester
During this one day training course you will learn various conflict resolution strategies for managing with conflict effectively, in order to build stronger relationships and minimise the negative impact on performance and productivity.
Conflict within a workplace can appear in many forms, from personality conflicts between employees to an employee and supervisor issue.
All of us experience conflict at some point, we argue with our spouses, family, children, parents, disagree with friends and strangers, and at times we lose sight of the fact that all this conflict is normal. So long as there are people, there will be conflict!
Some people seem to have an inherent understanding of what causes conflicts and how to resolve them quickly where as some people need to learn the skills of conflict resolution.
The first thing to learn about conflict is that it isn’t wrong or bad, it’s just part of life and normal. We should expect it to occur, accept it existence. However, the best thing is to learn how to deal with it effectively and productively.
Conflict resolution is one of the most important skills that you can learn and develop. It enables you to identify various types of conflict and apply proven strategies to manage the conflict effectively before it gets out of hand. Conflict resolution is a valuable skill to have for inside the work place and outside.
Conflict Management Training Objectives
- Define the meaning of conflict and appreciate how it can develop
- List the three different types of conflict that can occur in an organisation
- Appreciate your own natural preference when dealing with specific challenging situations
- Understand the strategy behind effective conflict resolution between two parties
- State how to facilitate conflict when others are disagreeing over issues
- Explain how to successfully make an intervention to stop poor or disruptive behaviour in a team environment
- Be more proactive and assertive when dealing with conflict in order to minimise the impact on others performance and productivity
See The Full Course Outline At The Bottom Of This Page
Who should attend our Conflict Management Training?
Anyone who experiences or has experienced workplace conflict between another colleague or colleagues that they manage.
People who want standard mechanisms for dealing with conflict in a timely manner, so that they can minimise the effects within the organisation
Why choose our Conflict Management course?
Our highly experienced trainers use a blend of live demonstrations and supervised exercises, with feedback that refines and integrates your learning experience, to develop your conflict resolution skills.
Small class sizes of 6 or less allow you to have personalised feedback and supervision during the course.
WHY CHOOSE M TRAINING’S Conflict Management COURSE
- Run by a specialist Trainer with over 10 years experience in running conflict management courses
- This course is limited to 6 places so you are guaranteed personal support throughout the day
- From Only £295 + VAT per delegate
- Convenient locations in Manchester, Leeds, Liverpool and Birmingham.
- We provide one to one and private group courses throughout the UK
- Course notes and support material
- Lunch & refreshments provided
- Certificate of achievement
- Delegate Manuals Provided
- Qualified Trainer and Expert
- M Training Certification
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6 No more than 6 delegates
-
5 star rated courses
-
Practice led learning
-
3 month online support
-
Lunch & refreshments provided
Private Conflict Management Courses
One-to-one and private group conflict management training is available from £690 + VAT.
These courses are ideal if you cannot make one of the set course dates or if you want a different course outline/focus.
To book please email info@mtraining.co.uk or call 0161 226 6032 to discuss your requirements.
More Information
Timings: The Conflict Management course starts at 9:30am and will finish around 4:30pm with 45 mins for lunch
Payment: Once booked an invoice will be sent which can be paid by Credit Card, via Bank Transfer or Cheque
Where is the Conflict Management Course Held?
Our Conflict Management Training Manchester is held at our training centre at Manchester Science Park, just outside of Manchester city centre. We are about a 15 minute walk from Oxford road train station or a short taxi ride from Manchester Piccadilly. We are easily accessible by car and visitor parking is available on request.
Conflict Management Course Outline
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Course Topics
- Different types of workplace conflict
- Why conflict occurs
- Effective communication during challenging disputes
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- Conflict resolution strategy in order to resolve issues
- Facilitate conflict to resolve a dispute
- Interventions so as to stop conflict escalating
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Course Objectives
- Understand conflict why we need to deal with it in the organisation
- Recognise the five most common conflict resolution styles, and when to use them
- Use effective communication skills to deal with conflict
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- Develop effective techniques for intervention strategies
- Apply a strategic conflict model to deal with inter-team issues
- Become more confident when managing conflicts so as to enhance productivity and performance
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