Conflict within a workplace can appear in many forms, from personality conflicts between employees to employee and supervisor issues.
Being able to identify when there is potential for conflict and interject to prevent it from occurring or having the skills to mediate conflict to a peaceful resolution are important skills to develop for any team leader or manager.
This 1-day course will equip you with the knowledge of conflict management strategies and the practical skills to take steps to help to resolve situations of conflict.
Conflict resolution is one of the most important skills that you can learn and develop as a team leader or a manager.
This course will enable you to identify various types of workplace conflict and apply proven strategies to manage the conflict effectively through a series of practical exercises and discussions.
You will also be provided with a workbook that is completed through out the training to takeaway.
At the end of the 1-day Conflict Management course you should be able to:
For a full course outline see the Course Outline tab on the menu below - Download the Full Course Outline here
Anyone who experiences or has experienced workplace conflict between another colleague or colleagues that they manage.
People who want standard mechanisms for dealing with conflict in a timely manner, so that they can minimise the effects within the organisation.
You do not need prior experience in conflict management.
Our 5-star rated Conflict Management training courses are practical courses with small class sizes, and a maximum of 6 delegates, which allows for plenty of time to interact with the trainer and ask any questions!
These are held as in-person classroom courses or as live, online courses (over Zoom). All courses, run from 9:30 am to 4:30 pm, with plenty of breaks.
Scheduled Conflict Management Courses
Our scheduled public Conflict Management training courses are run in Manchester and Online. Dates for these can be found below.
Private / Bespoke Conflict Management Courses
We run private one-to-one and group Conflict Courses at our training centres, or at a location to suit you, anywhere in the UK. These can also be held Online.
See the Private Course tab further down the page for more information.
Our highly experienced trainers use a blend of live demonstrations and supervised exercises, with feedback that refines and integrates your learning experience, to develop your conflict resolution skills.
Select from the tabs below to find out more:
Timings: Our online Conflict Management public courses start at 9:30am and will finish around 4:30pm with plenty of breaks. Timings for private courses can be arranged to suit you.
Payment: Once booked an invoice will be sent which can be paid by Credit Card, via Bank Transfer, or Cheque.
Our Online one-to-one and private group training in Conflict Management are available from £250 + VAT (three hours) or £450 + VAT (6 hours).
Highly Interactive: You will see the trainer, their screen, and be able to chat/ask questions.
Ongoing Support: After the course, you receive the course notes, certificate, and 3 months of online support.
Timings: The Conflict Management course starts at 9:30am and will finish around 4:30pm with 45 mins for lunch. Timings for private courses can be arranged to suit you.
Payment: Once booked an invoice will be sent which can be paid by Credit Card, via Bank Transfer, or Cheque
Lunch & Refreshments: A great lunch and plenty of tea/coffee & biscuits are provided on all Conflict Management public courses.
One-to-one and private group courses are available for Conflict Management Training from £590 + VAT (Full Day)
These courses are ideal if you cannot make one of the set course dates or if you already know the basics and want something more specific.
After the course, you receive the course notes, certificate, and 3 months of online support.
More Information can be found on the Private Course Enquiry Tab (above) or call us on 0161 226 6032 or contact us
One-to-one and private group Conflict Management courses are available from £590 + VAT.
Private online Conflict Management courses are available from £550 + VAT (6 hours).
These courses are ideal if you cannot make one of the set course dates or if you want a different course outline/focus.
The training can be held at your premises anywhere throughout the UK or held at our training centre in Manchester.
To get a quote please complete the form below or call us.
All our Conflict Management Manchester courses are run from 9.30am to 4.00pm at our head office:
Manchester Science Park
The closest public park is Cecil Street Car Park - 5 min walk
Manchester Oxford Road Train Station - 15 min walk
Manchester Piccadilly Train Station - 30 min walk
Please let us know in advance if you have any mobility issues and will need any assistance.
More Information about our Manchester training courses, along with a map, can be found on our Manchester Training Page
The Online Conflict Resolution courses are run on Zoom.
You will be sent a link to join the training session the day before the course along with any course materials needed.
The courses run from 9:30 am to 4/4:30 pm.
Because we limit the number of delegates to a maximum of 6 on our public courses specific timings are flexible, but generally, the day will run as follows:
9.20 am | Sign in
9.30 am | Start - First session
11.00 am | 15 min break
11.15 am | Second session
12.30 pm | 30 min break
1.00 pm | Third session
2.15 pm | 15 min break
2.30 pm | Fourth session
3.50 pm | Finish & Q&A
4.30pm | End
Find out more about how our online courses work on the Online Courses Page