Conflict Management Training Course

Duration :1 DayCost: From £190
Venues :Manchester | Online


Conflict Management Training Manchester

During this one day training course you will learn various conflict resolution strategies for managing with conflict effectively, in order to build stronger relationships and minimise the negative impact on performance and productivity.

Introduction to Conflict Management

Conflict within a workplace can appear in many forms, from personality conflicts between employees to an employee and supervisor issue.

All of us experience conflict at some point, we argue with our spouses, family, children, parents, disagree with friends and strangers, and at times we lose sight of the fact that all this conflict is normal. So long as there are people, there will be conflict! 

Some people seem to have an inherent understanding of what causes conflicts and how to resolve them quickly where as some people need to learn the skills of conflict resolution.

The first thing to learn about conflict is that it isn’t wrong or bad, it’s just part of life and normal. We should expect it to occur, accept it existence. However, the best thing is to learn how to deal with it effectively and productively.

Conflict resolution is one of the most important skills that you can learn and develop. It enables you to identify various types of conflict and apply proven strategies to manage the conflict effectively before it gets out of hand. Conflict resolution is a valuable skill to have for inside the work place and outside. 

Conflict Management Course Topics

  • Define the meaning of conflict and appreciate how it can develop
  • List the three different types of conflict that can occur in an organisation
  • Appreciate your own natural preference when dealing with specific challenging situations
  • Understand the strategy behind effective conflict resolution between two parties
  • State how to facilitate conflict when others are disagreeing over issues
  • Explain how to successfully make an intervention to stop poor or disruptive behaviour in a team environment
  • Be more proactive and assertive when dealing with conflict in order to minimise the impact on others performance and productivity

For a full course outline see the Course Outline tab on the menu below - or click here to download a PDF

Online Conflict Management Courses

Our 5-star rated Google Ads Courses are available online as well as in Manchester.Our online course options are:

One Day Public Conflict Management Courses: 6 hours live training sessions plus plenty of breaks: From £190 plus VAT

One Day Private Conflict Management Courses: 6 hours live training sessions plus plenty of breaks: From £350 plus VAT

Private Half Day Conflict Management Course: 3 hours live training sessions plus breaks. From £190 + VAT

For more information about how our online Courses work take a look at our Virtual Classroom Courses page

See the dates below for a public online course, or contact us for one to one or private online courses.

Who Should Attend This Conflict Management Training?

Anyone who experiences or has experienced workplace conflict between another colleague or colleagues that they manage.

People who want standard mechanisms for dealing with conflict in a timely manner, so that they can minimise the effects within the organisation.

Why Choose M Training's Conflict Management Training?

Our highly experienced trainers use a blend of live demonstrations and supervised exercises, with feedback that refines and integrates your learning experience, to develop your conflict resolution skills.

Small class sizes of 6 or less allow you to have personalised feedback and supervision during the course.

  • Run by a specialist Trainer with over 10 years experience in running conflict management courses
  • This course is limited to 6 places so you are guaranteed personal support throughout the day
  • From Only £295 + VAT per delegate
  • Convenient location in Manchester or Online
  • We provide one to one and private group courses throughout the UK
  • Course notes and support material
  • Lunch & refreshments provided
  • Certificate of achievement
  • 6 No more than 6 delegates
  • 5 star rated courses
  • Practice led learning
  • 3 month online support
  • Lunch & refreshments provided

Select from the tabs below to find out more:

Conflict Management Course Dates

Click on the location tabs to see the available dates for our public Conflict Management Course for Manchester and Online.

Online Conflict Management Courses

Timings: Our online Conflict Management public courses start at 9:30am and will finish around 4:30pm with plenty of breaks. Timings for private courses can be arranged to suit you.

Payment: Once booked an invoice will be sent which can be paid by Credit Card, via Bank Transfer or Cheque.


Our Online one-to-one and private group training in Conflict Management is available from £190 + VAT (three hours) or £350 + VAT (6 hours).


Highly Interactive: You will see the trainer, their screen and be able to chat/ask questions.

Save 30% Plus:  Our online private Conflict Management courses cost 30% to 40% less.

Ongoing Support: After the course, you receive the course notes, certificate and 3 months online support.

Contact us if you want to book a private online Conflict Management course

Click here for information about how our online Courses work

Classroom Based Courses

Timings: The Conflict Management course starts at 9:30am and will finish around 4:30pm with 45 mins for lunch. Timings for private courses can be arranged to suit you.

Payment: Once booked an invoice will be sent which can be paid by Credit Card, via Bank Transfer or Cheque

Lunch & Refreshments: A great lunch and plenty of tea/coffee & biscuits are provided on all Google Ads public courses.


One-to-one and private group courses are available for Conflict Management Training from £390 + VAT (Half Day) and £590 + VAT (Full Day)

These courses are ideal if you cannot make one of the set course dates or if you already know the basics and want something more specific.

After the course, you receive the course notes, certificate and 3 months online support.

More Information can be found on the Private Course Enquiry Tab (above) or call us on 0161 226 6032 or contact us

Private and One To One Conflict Management Courses

One-to-one and private group Conflict Management courses are available from £690 + VAT.

Private online Conflict Management courses are available from £190 + VAT (3 hours) or £350 + VAT (6 hours).

These courses are ideal if you cannot make one of the set course dates or if you want a different course outline/focus.

The training can be held at your premises anywhere throughout the UK or held at our training centre in Manchester. 

To book please email or call 0161 226 6032 to discuss your requirements.

 To get a quote please complete the form below or call us.

Private Conflict Management Course Enquiry

Conflict Course Outline

  • Course Topics

    • Different types of workplace conflict
    • Why conflict occurs
    • Effective communication during challenging disputes
    • Conflict resolution strategy in order to resolve issues
    • Facilitate conflict to resolve a dispute
    • Interventions so as to stop conflict escalating
  • Course Objectives

    • Understand conflict why we need to deal with it in the organisation
    • Recognise the five most common conflict resolution styles, and when to use them
    • Use effective communication skills to deal with conflict
    • Develop effective techniques for intervention strategies
    • Apply a strategic conflict model to deal with inter-team issues
    • Become more confident when managing conflicts so as to enhance productivity and performance


Our Manchester Venue:

All our Conflict Management Manchester courses are run from 9.30am to 4.00pm at our head office:

Greenheys Business Centre
Manchester Science Park
Pencroft Way
M15 6JJ

Public Transport/Parking:

Free visitor parking is available at car park at the front of Greenheys building.

Manchester Oxford Road Train Station - 15 min walk

Manchester Piccadilly Train Station - 30 min walk


Please let us know in advance if you have any mobility issues and will need any assistance. Disabled parking is provided.

More Information about our Manchester training courses, along with a map, can be found on our Manchester Training Page


Because we only have 4 delegates on our online courses we can be flexible.

However, the standard timings for our Conflict Management online course are as follows:

9.15am | Sign in - to check everyone is up ad running on the software – and show them the tools available

9.30am | Start - First session

11.00am | 15 min break

11.15am |  Second session

12.45am  | 45 min break

1.30pm  | Third session

3.00pm | 15 min break

3.15pm | Fourth session

4.30pm | Finish & Q&A

4.45pm | End

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Head Office: Unit 40, Greenheys, Manchester Science Park, Pencroft Way, Manchester, M15 6JJ
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