We all found the session incredibly useful and have been implementing some of the actions based on our learnings.
An excellent course with content relevant to our daily roles. A great presenter who shared a lot.
The courses were really informative! I started the courses as a novice and they have taught me all the skills I need to really progress.
Conflict within a workplace can appear in many forms, from personality conflicts between employees to an employee and supervisor issue.
All of us experience conflict at some point, we argue with our spouses, family, children, parents, disagree with friends and strangers, and at times we lose sight of the fact that all this conflict is normal. So long as there are people, there will be conflict!
Some people seem to have an inherent understanding of what causes conflicts and how to resolve them quickly where as some people need to learn the skills of conflict resolution.
The first thing to learn about conflict is that it isn’t wrong or bad, it’s just part of life and normal. We should expect it to occur, accept it existence. However, the best thing is to learn how to deal with it effectively and productively.
Conflict resolution is one of the most important skills that you can learn and develop. It enables you to identify various types of conflict and apply proven strategies to manage the conflict effectively before it gets out of hand. Conflict resolution is a valuable skill to have for inside the work place and outside.
Understand conflict why we need to deal with it in the organisation
Recognise the five most common conflict resolution styles, and when to use them
Use effective communication skills to deal with conflict
Develop effective techniques for intervention strategies
Apply a strategic conflict model to deal with inter-team issues
Become more confident when managing conflicts so as to enhance productivity and performance
Anyone who experiences or has experienced workplace conflict between another colleague or colleagues that they manage.
People who want standard mechanisms for dealing with conflict in a timely manner, so that they can minimise the effects within the organisation
Our highly experienced trainers use a blend of live demonstrations and supervised exercises, with feedback that refines and integrates your learning experience, to develop your conflict resolution skills.
Small class sizes of 6 or less allow you to have personalised feedback and supervision during the course.