Conflict Management Training Course

Duration :1 DayCost: From £250
Venues :Manchester | Online

Conflict Management Training Manchester

Learn how to identify and manage conflict in the workplace using resolution strategies to minimise impact on this 1-day, 5-star rated course.

Introduction to Conflict Management

Conflict within a workplace can appear in many forms, from personality conflicts between employees to employee and supervisor issues.

Being able to identify when there is potential for conflict and interject to prevent it from occurring or having the skills to mediate conflict to a peaceful resolution are important skills to develop for any team leader or manager.

This 1-day course will equip you with the knowledge of conflict management strategies and the practical skills to take steps to help to resolve situations of conflict.

Improve Your Conflict Management Skills

Conflict resolution is one of the most important skills that you can learn and develop as a team leader or a manager.

This course will enable you to identify various types of workplace conflict and apply proven strategies to manage the conflict effectively through a series of practical exercises and discussions.

You will also be provided with a workbook that is completed through out the training to takeaway.

Conflict Management Course Topics

At the end of the 1-day Conflict Management course you should be able to:

  • Define the meaning of conflict and appreciate how it can develop
  • List the three different types of conflict that can occur in an organisation
  • Appreciate your own natural preference when dealing with specific challenging situations
  • Understand the strategy behind effective conflict resolution between two parties
  • State how to facilitate conflict when others are disagreeing over issues
  • Explain how to successfully make an intervention to stop poor or disruptive behaviour in a team environment
  • Be more proactive and assertive when dealing with conflict in order to minimise the impact on others performance and productivity

For a full course outline see the Course Outline tab on the menu below - Download the Full Course Outline here

Who Should Attend This Conflict Management Training?

Anyone who experiences or has experienced workplace conflict between another colleague or colleagues that they manage.

People who want standard mechanisms for dealing with conflict in a timely manner, so that they can minimise the effects within the organisation.

You do not need prior experience in conflict management.

Conflict Resolution Course Day Details

Our 5-star rated Conflict Management training courses are practical courses with small class sizes, and a maximum of 6 delegates, which allows for plenty of time to interact with the trainer and ask any questions!

These are held as in-person classroom courses or as live, online courses (over Zoom). All courses, run from 9:30 am to 4:30 pm, with plenty of breaks.

Scheduled Conflict Management Courses

Our scheduled public Conflict Management training courses are run in Manchester and Online. Dates for these can be found below.

Private / Bespoke Conflict Management Courses

We run private one-to-one and group Conflict Courses at our training centres, or at a location to suit you, anywhere in the UK. These can also be held Online.

See the Private Course tab further down the page for more information.

Why Choose M Training's Conflict Management Training?

Our highly experienced trainers use a blend of live demonstrations and supervised exercises, with feedback that refines and integrates your learning experience, to develop your conflict resolution skills.

  • Run by a specialist Trainer with over 10 years experience in running conflict management courses
  • This course is limited to 6 places so you are guaranteed personal support throughout the day
  • From Only £250 + VAT per delegate
  • Convenient location in Manchester or Online
  • We provide one to one and private group courses throughout the UK
  • Course notes and support material
  • Lunch & refreshments provided
  • Certificate of achievement
  • 6 No more than 6 delegates
  • 5 star rated courses
  • Practice led learning
  • 3 month online support
  • Lunch & refreshments provided

Select from the tabs below to find out more:

Conflict Management Training Dates

Browse all public Conflict Management course dates below or use the filter to show only dates in specific locations.

Filter by venue:
  • Course Dates
  • Venue
  • 22 July 2024
  • Online
  • View
  • 19 August 2024
  • Manchester
  • View
  • 17 September 2024
  • Online
  • View
  • 03 October 2024
  • Manchester
  • View
  • 06 November 2024
  • Manchester
  • View
Private Course Enquiries

Online Conflict Management Courses

Timings: Our online Conflict Management public courses start at 9:30am and will finish around 4:30pm with plenty of breaks. Timings for private courses can be arranged to suit you.

Payment: Once booked an invoice will be sent which can be paid by Credit Card, via Bank Transfer, or Cheque.


Our Online one-to-one and private group training in Conflict Management are available from £250 + VAT (three hours) or £450 + VAT (6 hours).


Highly Interactive: You will see the trainer, their screen, and be able to chat/ask questions.

Ongoing Support: After the course, you receive the course notes, certificate, and 3 months of online support.

Contact us if you want to book a private online Conflict Management course

Click here for information about how our online Courses work

Classroom Based Courses

Timings: The Conflict Management course starts at 9:30am and will finish around 4:30pm with 45 mins for lunch. Timings for private courses can be arranged to suit you.

Payment: Once booked an invoice will be sent which can be paid by Credit Card, via Bank Transfer, or Cheque

Lunch & Refreshments: A great lunch and plenty of tea/coffee & biscuits are provided on all Conflict Management public courses.


One-to-one and private group courses are available for Conflict Management Training from £590 + VAT (Full Day)

These courses are ideal if you cannot make one of the set course dates or if you already know the basics and want something more specific.

After the course, you receive the course notes, certificate, and 3 months of online support.

More Information can be found on the Private Course Enquiry Tab (above) or call us on 0161 226 6032 or contact us

Private and One To One Conflict Management Courses

One-to-one and private group Conflict Management courses are available from £590 + VAT.

Private online Conflict Management courses are available from £550 + VAT (6 hours).

These courses are ideal if you cannot make one of the set course dates or if you want a different course outline/focus.

The training can be held at your premises anywhere throughout the UK or held at our training centre in Manchester. 

To book please email or call 0161 226 6032 to discuss your requirements.

 To get a quote please complete the form below or call us.

Private Conflict Management Course Enquiry

Conflict Course Outline

  • Course Topics

    • Different types of workplace conflict
    • Why conflict occurs
    • Effective communication during challenging disputes
    • Conflict resolution strategy in order to resolve issues
    • Facilitate conflict to resolve a dispute
    • Interventions so as to stop conflict escalating
  • Course Objectives

    • Understand conflict why we need to deal with it in the organisation
    • Recognise the five most common conflict resolution styles, and when to use them
    • Use effective communication skills to deal with conflict
    • Develop effective techniques for intervention strategies
    • Apply a strategic conflict model to deal with inter-team issues
    • Become more confident when managing conflicts so as to enhance productivity and performance

Conflict Resolution Courses in Manchester

Our Manchester Venue:

All our Conflict Management Manchester courses are run from 9.30am to 4.00pm at our head office:

Rutherford House
Manchester Science Park
Pencroft Way
M15 6SZ

Public Transport/Parking:

The closest public park is Cecil Street Car Park - 5 min walk

Manchester Oxford Road Train Station - 15 min walk

Manchester Piccadilly Train Station - 30 min walk


Please let us know in advance if you have any mobility issues and will need any assistance.

More Information about our Manchester training courses, along with a map, can be found on our Manchester Training Page

Online Conflict Resolution Courses

The Online Conflict Resolution courses are run on Zoom.

You will be sent a link to join the training session the day before the course along with any course materials needed.

The courses run from 9:30 am to 4/4:30 pm. 

Because we limit the number of delegates to a maximum of 6 on our public courses specific timings are flexible, but generally, the day will run as follows:

9.20 am | Sign in

9.30 am | Start - First session

11.00 am | 15 min break

11.15 am |  Second session

12.30 pm  | 30 min break

1.00 pm  | Third session

2.15 pm | 15 min break

2.30 pm | Fourth session

3.50 pm | Finish & Q&A

4.30pm | End

Find out more about how our online courses work on the Online Courses Page

Conflict Management Course Reviews

Other Courses You May Be Interested In
  • AZ 2.png
  • Amazon
  • barclays-course.png
  • BC 2.png
  • Bt
  • Bupa
  • chanel 2.png
  • Jd Sports
  • Jet2com
  • Manchester client logo 8.png
  • Manchester City training 2.png
  • nestle training 2.png
  • Next
  • nhs-logo.png (1)
  • M Training Clients 10.png (1)
  • PTL-Manchester-training-client-logo-200.png
  • skym-courses.png (1)
  • client logo leeds.jpg
  • coop manchester 2.png
  • Tui
  • liverpool training 2.png
  • Siemens
  • Kraftheinz
  • HM Government
Click here to sign up for offers, advice and industry news Subscribe