Conflict Management Training Course

Conflict within a workplace can appear in many forms, from personality conflicts between employees to an employee and supervisor issue.

All of us experience conflict at some point, we argue with our spouses, family, children, parents, disagree with friends and strangers, and at times we lose sight of the fact that all this conflict is normal. So long as there are people, there will be conflict! 

Some people seem to have an inherent understanding of what causes conflicts and how to resolve them quickly where as some people need to learn the skills of conflict resolution.

The first thing to learn about conflict is that it isn’t wrong or bad, it’s just part of life and normal. We should expect it to occur, accept it existence. However, the best thing is to learn how to deal with it effectively and productively.

Conflict resolution is one of the most important skills that you can learn and develop. It enables you to identify various types of conflict and apply proven strategies to manage the conflict effectively before it gets out of hand. Conflict resolution is a valuable skill to have for inside the work place and outside. 

• Define the meaning of conflict and appreciate how it can develop

• List the three different types of conflict that can occur in an organisation

• Appreciate your own natural preference when dealing with specific challenging situations

• Understand the strategy behind effective conflict resolution between two parties

• State how to facilitate conflict when others are disagreeing over issues

• Explain how to successfully make an intervention to stop poor or disruptive behaviour in a team environment

• Be more proactive and assertive when dealing with conflict in order to minimise the impact on others performance and productivity

Anyone who experiences or has experienced workplace conflict between another colleague or colleagues that they manage.

People who want standard mechanisms for dealing with conflict in a timely manner, so that they can minimise the effects within the organisation.

Our highly experienced trainers use a blend of live demonstrations and supervised exercises, with feedback that refines and integrates your learning experience, to develop your conflict resolution skills.

Small class sizes of 6 or less allow you to have personalised feedback and supervision during the course.

WHY CHOOSE M TRAINING’S CONFLICT MANAGEMENT COURSE

• Run by a specialist Trainer with over 10 years experience in running conflict management courses
• This course is limited to 6 places so you are guaranteed personal support throughout the day
• From Only £295 + VAT per delegate
• Convenient locations in Manchester, Leeds, Liverpool and Birmingham.
• We provide one to one and private group courses throughout the UK
• Course notes and support material
• Lunch & refreshments provided
• Certificate of achievement