Customer Service Course
Duration :1 DayCost: From £590
Venues :Manchester | Birmingham | Leeds | Online
Customer Service Training Course
Learn the skills and techniques you require to deliver excellent customer service to your clients on this one day course.
Customer Service Training
This course is designed to help you understand the impact of customer service and deliver the best customer service for your clients leading to improved customer loyalty, enhanced brand perception, and delivering long-term success for your organisation.
Improve Your Customer Service Skills
During this one day course, you will be given the knowledge and practical skills you need to improve your customer service skills, from identifying customers needs to developing your listening and communication skills, through to handling customer complaints.
Customer Service Course Objectives
Delegates on this course will learn:
- The essential elements of customer service
- An understanding of your customers' experience/journey
- How to use effective communication skills
- How to deal with difficult customers and situations
- How to deal with complaints
- Techniques for managing their workload
Customer Service Course Topics
- Understanding customer needs
- Setting and managing customer expectations
- Understanding the impact of the way you do business
- Exploring opportunities for improvement
- Active listening, positive language and rapport building
- The use of effective questioning to ascertain the issues
- Owning the problem
- Prioritising tasks and To-Do lists
For a full course outline, see the Course Outline tab on the menu below or Download the PDF here
Who is this Customer Service training for?
This course is for anyone in a customer service role or is moving into a customer service role.
It is ideal for anyone who would benefit from learning or refreshing their knowledge and skills in this area.
Customer Service Course Day Details
Our Customer Service courses are practical courses with small class sizes, a maximum of 6 delegates, which allows for plenty of time to interact with the trainer and ask any questions!
These are held as in-person classroom courses or as live, online courses (over Zoom). All courses, run from 9:30 am to 4:30 pm, with plenty of breaks.
Private / Bespoke Customer Services Courses
We run private one to one and group Excel Courses at our training centres, or at a location to suit you, anywhere in the UK. These can also be held Online.
See the Private Course tab further down the page for more information.
Why Choose M Training's Customer Service Course?
- Run by a highly experienced trainer
- This course is limited to 10 places so you are guaranteed personal support throughout the day
- Scheduled public courses in Manchester, Birmingham, Leeds and online
- Private courses available throughout the UK and online
- Lunch & refreshments provided (classroom only)
- Course notes and support materials
- Certificate of achievement
- Online courses are live trainer-led sessions via Zoom or Teams
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6 Small Class Sizes
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5 star rated courses
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Practice led learning
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Online Courses Available
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Convenient Locations
We offer private courses in Customer Service throughout the UK and Online.
The content of our private Customer Service courses can be tailored to your requirements.
Private classroom-based courses are available from £690 plus VAT
Online one-to-one and group training is available from £590 + VAT for a full day
To find out more please complete the form below and let us know your preferred location and the approx number of delegates and we will get back to you with a quote.
If you are happy with the quote we can agree on the content and dates.
Private Customer Service Course
Customer Service Course
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Who Are Our Customers?
- Understanding customer needs
- Setting and managing expectations
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Roles and Responsabilties
- Understand customer service roles
- Learn the responsibilities and Expectations the come with the role
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Impact of Customer Service
- The impact of the way you do business
- Exploring opportunities for improvement
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Communication
- Communicate effectively in all situations
- Question and listening skills
- Positive Lanaguage
- Verbal and non-verbal communication
- Rapport and Rapport Building
- Responding professionally to different customer behaviours and demands
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Being Effective
- Understanding what wastes your time
- Prioritising tasks and to-do lists
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Complaint Handling
- The use of effective questioning to ascertain the issues
- Owning the problem
- Timescales for resolving complaints
Customer Service Training in Manchester
Our Manchester Venue:
All our Manchester Customer Service courses are run from 9.30am to 4.30pm at our head office:
Base
Manchester Science Park
Pencroft Way
Manchester
M15 6LR
Public Transport/Parking:
Public Parking
The closest public parks are:
MSP Visitor Car Park on Denmark Road - 5 min walk
Cecil Street Car Park - 5 min walk
Access
Please let us know in advance if you have any mobility issues and will need any assistance. Disabled parking is provided.
More Information about our Manchester training courses, along with a map, can be found on our Manchester Training Page
Online Customer Service Training
The Online Customer Service courses are run on Zoom.
You will be sent a link to join the training session the day before the course along with any course materials needed.
The courses run from 9:30 am to 4/4:30 pm.
Because we limit the number of delegates to a maximum of 6 on our public courses specific timings are flexible, but generally, the day will run as follows:
9.20 am | Sign in
9.30 am | Start - First session
11.00 am | 15 min break
11.15 am | Second session
12.30 pm | 30 min break
1.00 pm | Third session
2.15 pm | 15 min break
2.30 pm | Fourth session
3.50 pm | Finish & Q&A
4.30pm | End
Find out more about how our online courses work on the Online Courses Page
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