This course is designed to help you understand the impact of customer service and deliver the best customer service for your clients leading to improved customer loyalty, enhanced brand perception, and delivering long-term success for your organisation.
During this one day course, you will be given the knowledge and practical skills you need to improve your customer service skills, from identifying customers needs to developing your listening and communication skills, through to handling customer complaints.
Delegates on this course will learn:
For a full course outline, see the Course Outline tab on the menu below or Download the PDF here
This course is for anyone in a customer service role or is moving into a customer service role.
It is ideal for anyone who would benefit from learning or refreshing their knowledge and skills in this area.
Our Customer Service courses are practical courses with small class sizes, a maximum of 6 delegates, which allows for plenty of time to interact with the trainer and ask any questions!
These are held as in-person classroom courses or as live, online courses (over Zoom). All courses, run from 9:30 am to 4:30 pm, with plenty of breaks.
Private / Bespoke Customer Services Courses
We run private one to one and group Excel Courses at our training centres, or at a location to suit you, anywhere in the UK. These can also be held Online.
See the Private Course tab further down the page for more information.
We offer private courses in Customer Service throughout the UK and Online.
The content of our private Customer Service courses can be tailored to your requirements.
Private classroom-based courses are available from £590 plus VAT
Online one-to-one and group training is available from £550 + VAT for a full day
To find out more please complete the form below and let us know your preferred location and the approx number of delegates and we will get back to you with a quote.
If you are happy with the quote we can agree on the content and dates.