Customer Service Course

Duration :1 DayCost: £295
Venues :Manchester | Birmingham | Leeds | Online

Customer Service Training Course

Learn the skills and techniques you require to deliver excellent customer service to your clients on this one day course.

Customer Service Training

This course is designed to help you understand the impact of customer service and deliver the best customer service for your clients leading to improved customer loyalty, enhanced brand perception, and delivering long-term success for your organisation.

Improve Your Customer Service Skills

During this one day course, you will be given the knowledge and practical skills you need to improve your customer service skills, from identifying customers needs to developing your listening and communication skills, through to handling customer complaints.

Customer Service Course Objectives

Delegates on this course will learn: 

  • The essential elements of customer service
  • An understanding of your customers' experience/journey
  • How to use effective communication skills
  • How to deal with difficult customers and situations
  • How to deal with complaints
  • Techniques for managing their workload 

Customer Service Course Topics

  • Understanding customer needs
  • Setting and managing customer expectations
  • Roles and responsibilities
  • Understanding the impact of the way you do business
  • Exploring opportunities for improvement
  • Using communication techniques effectively including active listening, positive language and rapport building
  • Responding professionally to different customer behaviours and demands
  • The use of effective questioning to ascertain the issues
  • Owning the problem
  • Timescales for resolving complaints
  • Understanding what wastes your time
  • Prioritising tasks and To-Do lists

For a full course outline, see the Course Outline tab on the menu below or Download the PDF here

Who is this Customer Service training for?

This course is for anyone in a customer service role or is moving into a customer service role.

It is ideal for anyone who would benefit from learning or refreshing their knowledge and skills in this area.

Customer Service Course Day Details

Our Customer Service courses are practical courses with small class sizes, a maximum of 6 delegates, which allows for plenty of time to interact with the trainer and ask any questions!

These are held as in-person classroom courses or as live, online courses (over Zoom). All courses, run from 9:30 am to 4:30 pm, with plenty of breaks.

Scheduled Customer Service Courses

Our scheduled public Customer Service Courses are run in Manchester, Birmingham, Leeds and Online. Dates for these can be found below.

Private / Bespoke Customer Services Courses

We run private one to one and group Excel Courses at our training centres, or at a location to suit you, anywhere in the UK. These can also be held Online. 

See the Private Course tab further down the page for more information.

Why Choose M Training's Customer Service Course?

  • Run by a highly experienced trainer
  • This course is limited to 6 places so you are guaranteed personal support throughout the day
  • From Only £245 + VAT per delegate
  • Scheduled public courses in Manchester, Birmingham, Leeds and online
  • Private courses available throughout the UK and online
  • Lunch & refreshments provided (classroom only)
  • Course notes and support materials
  • Certificate of achievement
  • Online courses are live trainer led sessions via Zoom or Teams
  • 6 No more than 6 delegates
  • 5 star rated courses
  • Practice led learning
  • Online Courses Available
  • Convenient Locations

Customer Service Course Dates & Booking

Browse all public Customer Service course dates below or use the filter to show only dates in specific locations.

Filter by venue:
  • Course Dates
  • Venue
  • 16 August 2022
  • Manchester
  • View
  • 22 September 2022
  • Manchester
  • View
  • 29 September 2022
  • Online
  • View
  • 13 October 2022
  • Birmingham
  • View
  • 18 October 2022
  • Manchester
  • View
  • 26 October 2022
  • Online
  • View
  • 29 November 2022
  • Birmingham
  • View
Private Course Enquiries

Online Customer Service Courses

Timings: The Customer Service online course starts at 9:30am and will finish around 4:00pm with plenty of breaks. Timings for private courses can be arranged to suit you.

Payment: Once booked an invoice will be sent which can be paid by Credit Card, via Bank Transfer or Cheque


Our Online one-to-one and private group training in Customer Service skills is available from £250 + VAT (3 hours) or £450 + VAT (6 hours).

Key benefits:

Highly Interactive: You will see the trainer, their screen and be able to chat/ask questions.

Ongoing Support: After the course, you receive the course notes, certificate and 3 months online support.

Contact us if you want to book an online Customer Service course

Click here for information about how our online Courses work

Classroom Based Courses

Timings: The Customer Service course starts at 9:30am and will finish around 4:00pm with 45 mins for lunch. Timings for private courses can be arranged to suit you.

Payment: Once booked an invoice will be sent which can be paid by Credit Card, via Bank Transfer or Cheque

Lunch & Refreshments: A great lunch and plenty of tea/coffee & biscuits are provided on all Customer Service public courses


One-to-one and private group courses are available for Customer Service Training from £590 + VAT (Full Day)

These courses are ideal if you cannot make one of the set course dates or if you already know the basics and want something more specific.

After the course, you receive the course notes, certificate, and 3 months of online support.

More Information can be found on the Private Course Enquiry Tab (above) or call us on 0161 226 6032 or contact us

We offer private courses in Customer Service throughout the UK and Online.

The content of our private Customer Service courses can be tailored to your requirements.

To find out more please complete the form below and let us know your preferred location and the approx number of delegates and we will get back to you with a quote.

If you are happy with the quote we can agree on the content and dates.

Private Customer Service Course

Customer Service Course

  • Who Are Our Customers?

    • Understanding customer needs
    • Setting and managing expectations
  • Roles and Responsabilties

    • Understand customer service roles
    • Learn the responsibilities and Expectations the come with the role
  • Impact of Customer Service

    • The impact of the way you do business
    • Exploring opportunities for improvement
  • Communication

    • Communicate effectively in all situations
    • Question and listening skills
    • Positive Lanaguage
    • Verbal and non-verbal communication
    • Rapport and Rapport Building
    • Responding professionally to different customer behaviours and demands
  • Being Effective

    • Understanding what wastes your time
    • Prioritising tasks and to-do lists
  • Complaint Handling

    • The use of effective questioning to ascertain the issues
    • Owning the problem
    • Timescales for resolving complaints

Custoemr Service Courses in Manchester

Our Manchester Venue:

All our Customer Service Skills Courses Manchester are run from 9.30am to 4pm at our head office:

Greenheys Business Centre
Manchester Science Park
Pencroft Way
M15 6JJ

Public Transport/Parking:

Free visitor parking is available at car park at the front of Greenheys building.

Manchester Oxford Road Train Station - 15 min walk

Manchester Piccadilly Train Station - 30 min walk


Please let us know in advance if you have any mobility issues and will need any assistance. Disabled parking is provided.

More Information about our Manchester training courses, along with a map, can be found on our Manchester Training Page

Customer Service Courses in Leeds

Our Leeds Venue:

Our public Leeds Customer Service Skills Courses are usually run 9.30 am to 4 pm at:

West One,

100 Wellington Street,



(venue subject to change)


Public Transport /Parking:

There are a few public car parks close to the venue, the nearest is Wellington Street Multi-Story Car Park.

The venue is also only a 15 minute walk from Leeds Train Station.

More Information about our Leeds training courses, along with a map, can be found on our Leeds Training page

Customer Service Courses in Birmingham

Our Birmingham Venue:

Our public Customer Service Skills courses in Birmingham are usually ran from 9.30 am to 4.30 pm at:

Innovation Birmingham Campus,
Faraday Wharf,
Holt Street,
B7 4BB

Public Transport /Parking:

Parking is available at Faraday Wharf and is located on Love Lane off Holt Street. Please note that parking here is charged and subject to availability. 

Both Birmingham Snow Hill and Birmingham Moor Street rail stations are situated just a short 15-minute walk away from the Innovation Birmingham Campus.

Customer Service Course Reviews

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