0161 226 6032 EMAIL US 0161 226 6032 EMAIL US

Customer Service Course

Duration :1 DayCost: 295
Venues :Manchester | Birmingham | Leeds | Online

No more than 6 delegates
5 star rated courses
Practice led learning
Online Courses Available
Convenient Locations

Dates/ Booking / Enquiries Course Outline

I would like to take this opportunity to thank you for the 3 days I’ve spent training with you, the courses were very informative and presented in comfortable atmosphere which made participation very easy The content of the courses were really helpful and I feel I’ve gained a lot from both, I’ve given this feedback to management at Scholastic and recommended that we should use your company in the future

Miriam Clarke | Scholastic

A very personalised service with no question left unanswered. I would highly recommend the courses at M Training.

Imogen Clyde-Smith | Australian Wines

Personal, practical and clear approach. I have found it really helpful. I am leaving feeling a lot more confident. Thank you.

Lauren Banks | Manchester Cares

Really enjoyed the course and found it very helpful. The trainer had lots of advice to give.

Matthew Purdon | Alliance Automotive Group

Customer Service Training Course

Learn the skills and techniques you require to deliver excellent customer service to your clients on this one day course.

Dates/ Booking / Enquiries Course Outline

Customer Service Training

This course is designed to help you understand the impact of customer service and deliver the best customer service for your clients leading to improved customer loyalty, enhanced brand perception, and delivering long-term success for your organisation.

Improve Your Customer Service Skills

During this one day course, you will be given the knowledge and practical skills you need to improve your customer service skills, from identifying customers needs to developing your listening and communication skills, through to handling customer complaints.

Customer Service Course Objectives

Delegates on this course will learn:

The essential elements of customer service
An understanding of your customers' experience/journey
How to use effective communication skills
How to deal with difficult customers and situations
How to deal with complaints
Techniques for managing their workload

Customer Service Course Topics

Understanding customer needs
Setting and managing customer expectations
Roles and responsibilities
Understanding the impact of the way you do business
Exploring opportunities for improvement
Using communication techniques effectively including active listening, positive language and rapport building
Responding professionally to different customer behaviours and demands
The use of effective questioning to ascertain the issues
Owning the problem
Timescales for resolving complaints
Understanding what wastes your time
Prioritising tasks and To-Do lists

For a full course outline, see the Course Outline tab on the menu below or Download the PDF here

Who is this Customer Service training for?

This course is for anyone in a customer service role or is moving into a customer service role.

It is ideal for anyone who would benefit from learning or refreshing their knowledge and skills in this area.

Customer Service Course Day Details

Our Customer Service courses are practical courses with small class sizes, a maximum of 6 delegates, which allows for plenty of time to interact with the trainer and ask any questions!

These are held as in-person classroom courses or as live, online courses (over Zoom). All courses, run from 9:30 am to 4:30 pm, with plenty of breaks.

Scheduled Customer Service Courses

Our scheduled public Customer Service Courses are run in Manchester, Birmingham, Leeds and Online. Dates for these can be found below.

Private / Bespoke Customer Services Courses

We run private one to one and group Excel Courses at our training centres, or at a location to suit you, anywhere in the UK. These can also be held Online.

See the Private Course tab further down the page for more information.

Why Choose M Training's Customer Service Course?

Run by a highly experienced trainer
This course is limited to 6 places so you are guaranteed personal support throughout the day
From Only £245 + VAT per delegate
Scheduled public courses in Manchester, Birmingham, Leeds and online
Private courses available throughout the UK and online
Lunch & refreshments provided (classroom only)
Course notes and support materials
Certificate of achievement
Online courses are live trainer led sessions via Zoom or Teams

No more than 6 delegates
5 star rated courses
Practice led learning
Online Courses Available
Convenient Locations

Customer Service Course Dates & Booking

Browse all public Customer Service course dates below or use the filter to show only dates in specific locations.

Online Customer Service Courses

Timings: The Customer Service online course starts at 9:30am and will finish around 4:00pm with plenty of breaks. Timings for private courses can be arranged to suit you.

Payment: Once booked an invoice will be sent which can be paid by Credit Card, via Bank Transfer or Cheque

PRIVATE ONLINE COURSES

Our Online one-to-one and private group training in Customer Service skills is available from £250 + VAT (3 hours) or £450 + VAT (6 hours).

Key benefits:

Highly Interactive: You will see the trainer, their screen and be able to chat/ask questions.

Ongoing Support: After the course, you receive the course notes, certificate and 3 months online support.

Click here for information about how our online Courses work

Classroom Based Courses

Timings: The Customer Service course starts at 9:30am and will finish around 4:00pm with 45 mins for lunch. Timings for private courses can be arranged to suit you.

Payment: Once booked an invoice will be sent which can be paid by Credit Card, via Bank Transfer or Cheque

Lunch & Refreshments: A great lunch and plenty of tea/coffee & biscuits are provided on all Customer Service public courses

PRIVATE CLASSROOM COURSES

One-to-one and private group courses are available for Customer Service Training from £590 + VAT (Full Day)

These courses are ideal if you cannot make one of the set course dates or if you already know the basics and want something more specific.

After the course, you receive the course notes, certificate, and 3 months of online support.

More Information can be found on the Private Course Enquiry Tab (above) or call us on 0161 226 6032 or contact us

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We offer private courses in Customer Service throughout the UK and Online.

The content of our private Customer Service courses can be tailored to your requirements.

To find out more please complete the form below and let us know your preferred location and the approx number of delegates and we will get back to you with a quote.

If you are happy with the quote we can agree on the content and dates.

Private Customer Service Course

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Customer Service Course

Who Are Our Customers?
- Understanding customer needs
- Setting and managing expectations
Roles and Responsabilties
- Understand customer service roles
- Learn the responsibilities and Expectations the come with the role
Impact of Customer Service
- The impact of the way you do business
- Exploring opportunities for improvement
Communication
- Communicate effectively in all situations
- Question and listening skills
- Positive Lanaguage
- Verbal and non-verbal communication
- Rapport and Rapport Building
- Responding professionally to different customer behaviours and demands
Being Effective
- Understanding what wastes your time
- Prioritising tasks and to-do lists
Complaint Handling
- The use of effective questioning to ascertain the issues
- Owning the problem
- Timescales for resolving complaints

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Custoemr Service Courses in Manchester

Our Manchester Venue:

All our Customer Service Skills Courses Manchester are run from 9.30am to 4pm at our head office:

Greenheys Business Centre
Manchester Science Park
Pencroft Way
Manchester
M15 6JJ

Public Transport/Parking:

Free visitor parking is available at car park at the front of Greenheys building.

Manchester Oxford Road Train Station - 15 min walk

Manchester Piccadilly Train Station - 30 min walk

Access

Please let us know in advance if you have any mobility issues and will need any assistance. Disabled parking is provided.

More Information about our Manchester training courses, along with a map, can be found on our Manchester Training Page

Customer Service Courses in Leeds

Our Leeds Venue:

Our public Leeds Customer Service Skills Courses are usually run 9.30 am to 4 pm at:

West One,

100 Wellington Street,

Leeds,

LS1 4LT

(venue subject to change)

Public Transport /Parking:

There are a few public car parks close to the venue, the nearest is Wellington Street Multi-Story Car Park.

The venue is also only a 15 minute walk from Leeds Train Station.

More Information about our Leeds training courses, along with a map, can be found on our Leeds Training page

Customer Service Courses in Birmingham

Our Birmingham Venue:

Our public Customer Service Skills courses in Birmingham are usually ran from 9.30 am to 4.30 pm at:

Innovation Birmingham Campus,
Faraday Wharf,
Holt Street,
Birmingham,
B7 4BB

Public Transport /Parking:

Parking is available at Faraday Wharf and is located on Love Lane off Holt Street. Please note that parking here is charged and subject to availability.

Both Birmingham Snow Hill and Birmingham Moor Street rail stations are situated just a short 15-minute walk away from the Innovation Birmingham Campus.

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