If you have to deal with difficult or strong-willed people in your workplace and are looking to improve your assertiveness this 1-day course is for you.
This Assertiveness course will give you the knowledge, tools and techniques that you can implement in a range of scenarios to help you communicate with people in a more authoritative manner.
You will gain increased self-esteem and confidence in your ability to deal with a variety of situations effectively, and the ability to deal with passive or aggressive people in an appropriate and positive manner.
Throughout this 1 day course, you will use a combination of theory alongside practical exercises to understand what it is to be assertive, why people act in different ways and how you can develop your communication skills.
You will look at different techniques and models that can be implemented to enable you to be more confident when communicating in various scenarios or with difficult people.
There will be opportunities to practise new behaviours in a safe and supportive environment so that you are fully equipped to take these new skills back to the workplace and implement them straight away.
You will be provided with a delegate manual to complete on the day and use as a reference after the course, along with 3 months of online support for any follow-up questions.
By the end of the course day you will:
- What is assertive behaviour?
- Identifying passive, aggressive and passive-aggressive behaviour
- Theories in assertiveness and Transactional Analysis
- Behaviour breed behaviour
- First impressions when communication
- Face to Face communication
- Human rights when being assertive
- Assertiveness models & techniques
For a full course outline see the Course Outline tab on the menu below - or click here to download a PDF
Our 5-star rated Assertiveness training courses are practical courses with small class sizes, and a maximum of 6 delegates, allowing plenty of time to interact with the trainer and ask questions!
These are held as in-person classroom courses or as live, online courses (over Zoom). All courses run from 9:30 am to 4:30 pm, with plenty of breaks.
Scheduled Assertiveness Training Courses
Our scheduled public Assertiveness Courses are run in Manchester and Online. Dates for these can be found below.
Private / Bespoke Assertiveness Training
Are you looking for in-house Assertiveness training for yourself or your team?
We run private one-to-one and group Assertiveness training at our training centres, at your premises or at a location to suit you, anywhere in the UK. These can also be held Online.
The content of our In-house Assertiveness courses can be tailored to your requirements or the needs of your team.
For more information see the Private Course tab further down the page for more information
This course is for anyone who has to deal with different personalities and difficult situations in the workplace – whether it is customers, colleagues or managers and want to be confident in what they say and do.
Select from the tabs below to find out more:
Timings: Our online Assertiveness public courses start at 9:30 am and will finish around 4:30 pm with plenty of breaks. Timings for private courses can be arranged to suit you.
Payment: Once booked an invoice will be sent which can be paid by Credit Card, via Bank Transfer, or Cheque.
Our Online one-to-one and private group training in Assertiveness are available from £550 + VAT (6 hours)
Highly Interactive: You will see the trainer, their screen, and be able to chat/ask questions.
Ongoing Support: After the course, you receive the course notes, certificate, and 3 months of online support.
Timings: The Assertiveness course start at 9:30am and will finish around 4:30pm with 45 mins for lunch. Timings for private courses can be arranged to suit you.
Payment: Once booked an invoice will be sent which can be paid by Credit Card, via Bank Transfer, or Cheque
Lunch & Refreshments: A great lunch and plenty of tea/coffee & biscuits are provided on all Assertiveness public courses.
One-to-one and private group courses are available for Assertiveness Training from £590 + VAT (Full Day)
These courses are ideal if you cannot make one of the set course dates or if you already know the basics and want something more specific.
After the course, you receive the course notes, certificate, and 3 months of online support.
More Information can be found on the Private Course Enquiry Tab (above) or call us on 0161 226 6032 or contact us
We are happy to run private Assertiveness courses at your offices, at our Manchester office, Online or at a venue to suit you.
The course content can be adapted to suit your requirements. Our trainer will contact you to discuss what you are looking to achieve and the level of prior knowledge the delegates have.
Private Google Ads courses are ideal if you have a number of people to train, or you want a different course outline; or simply can't make the dates of the public scheduled courses.
Private classroom-based courses are available from £590 + VAT for a full day
Online virtual classroom courses start from £550 + vat for a full 6 hour course.
Understand the meaning of assertive behaviour
Clarify the characteristics of aggressive, passive and passive-aggressive behaviour
Explore relevant theories behind assertiveness focusing on Transactional Analysis
Appreciate how important it is to create a positive first impression when communicating with others
Learn to how use your face-to-face communication skills so as to become a more effective communicator
Appreciate the importance of human rights when being assertive
We will look at and practice a three-step model of assertiveness
We will explore other assertiveness techniques which can be applied in a variety of circumstances.
The Online Assertiveness courses are run on Zoom.
You will be sent a link to join the training session the day before the course along with any course materials needed.
The courses run from 9:30 am to 4/4:30 pm.
Because we limit the number of delegates to a maximum of 6 on our public courses specific timings are flexible, but generally, the day will run as follows:
9.20 am | Sign in
9.30 am | Start - First session
11.00 am | 15 min break
11.15 am | Second session
12.30 pm | 30 min break
1.00 pm | Third session
2.15 pm | 15 min break
2.30 pm | Fourth session
3.50 pm | Finish & Q&A
4.30pm | End
Find out more about how our online courses work on the Online Courses Page
All our Assertiveness Courses Manchester are run from 9.30 am to 4 pm at our head office:
Manchester Science Park
The closest public park is Cecil Street Car Park - 5 min walk
Manchester Oxford Road Train Station - 15 min walk
Manchester Piccadilly Train Station - 30 min walk
Please let us know in advance if you have any mobility issues and will need any assistance.
More Information about our Manchester training courses, along with a map, can be found on our Manchester Training Page
Our public Assertiveness Courses Leeds are usually run from 9.30 am to 4 pm at:
100 Wellington Street,
(venue subject to change)
There are a few public car parks close to the venue, the nearest is Wellington Street Multi-Story Car Park.
The venue is also only a 15 minute walk from Leeds Train Station.
More Information about our Leeds training courses, along with a map, can be found on our Leeds Training page
Our public Assertiveness Training Liverpool are usually ran from 9.30 am to 4 pm at:
Liverpool Marriott Hotel City Centre
One Queen Square
The closest public car park is Q-Park Queens Square, which is opposite the hotel.
The venue is also only a 5-minute walk from Liverpool Lime Street Station.
More Information about our Liverpool training courses, along with a map, can be found on our Liverpool Training page