Assertiveness Training Course

Duration :1 DayCost: From £245
Venues :Manchester | Liverpool | Leeds | Online

assertiveness training manchester

Assertiveness Skills Course

Our Assertiveness course is designed to help you become more confident and able to deal effectively with difficult and challenging situations and people.

Assertiveness Skills Training Course Introduction

What is Assertiveness?
Assertiveness is regarded as an advanced form of communication skills. It also enables you to be a more confident individual who can deal effectively with difficult and challenging situations, in a respectful and controlled manner.

It is about understanding how to say the right thing at the right time, especially when interacting with an angry or difficult person.

Assertiveness Skills Course Objectives

  • Understand the difference between the three behavioural types
  • Identify the specific characteristics related to each behaviour
  • Understand why we need to be assertive and the benefits of this type of behaviour
  • Appreciate the theory of why people act in certain ways
  • Realise the ways to improve your face-to-face communication when being assertive
  • Build the skills so that you can be confident when having difficult conversations
  • Be able to demonstrate how to be assertive in a variety of situations


Assertiveness Skills Course Topics

- What is assertive behaviour?

- Identifying passive, aggressive and passive-aggressive behaviour

- Theories in assertiveness and Transactional Analysis

- Behaviour breed behaviour

- First impressions when communication

- Face to Face communication

- Human rights when being assertive

- Assertiveness models & techniques


For a full course outline see the Course Outline tab on the menu below - or click here to download a PDF

Classroom & Online Assertiveness Courses

Our 5-star rated Assertiveness Skills Courses are available online as well as in Manchester.

See the dates below for a public course, or contact us for one to one or private courses.

Who Should Attend the Assertiveness Training Course?

This course is for anyone who has to deal with different personalities and difficult situations in the workplace – whether it is customers, colleagues or managers and want to be confident in what they say and do.

Why Choose M Training's Assertiveness Course?

  • Run by an experienced trainer with over 10 years' experience in running training courses
  • This course is limited to 6 places, so you are guaranteed personal support throughout the course
  • From only £190 + VAT per delegate
  • Convenient location in central Manchester and Online
  • Course notes and support material provided
  • Lunch and refreshments provided
  • Certificate of achievement
  • 5 Star Rated in Google Reviews
  • 6 No more than 6 delegates
  • 5 star rated courses
  • Practice led learning
  • 3 month online support
  • Lunch & refreshments provided

Select from the tabs below to find out more:

Assertiveness Training Course Dates

Click on the location tabs to see the available dates for our public Assertiveness Training Course for Manchester, Leeds, Liverpool and Online

Private Assertiveness Training Courses

One-to-one and private group Assertiveness training courses are available from £590 + VAT.

Online Private Assertiveness courses are available from £245 + VAT (3 hours) or £390 + VAT (6 hours).

A private course is ideal if you cannot make one of the set Assertiveness course dates or if you want a different course outline/focus.

We are happy to run private Assertiveness courses at your offices anywhere in the UK, at our Manchester office, or at a venue to suit you.

For more information about a private Assertiveness course please complete the form below or call 0161 226 6032 to discuss your requirements.

Private Assertiveness Course Enquiry

Assertiveness Course Outline

  • Introduction to Assertiveness at Work

    Understand the meaning of assertive behaviour

  • Characteristics of Behaviour

    Clarify the characteristics of aggressive, passive and passive-aggressive behaviour

  • Assertiveness Theories & Transactional Analysis

    Explore relevant theories behind assertiveness focusing on Transactional Analysis

  • Discover how Behaviour Breeds Behaviour

  • Creating Positive First Impressions

    Appreciate how important it is to create a positive first impression when communicating with others

  • Face to Face Communications

    Learn to how use your face-to-face communication skills so as to become a more effective communicator

  • Others Rights

    Appreciate the importance of human rights when being assertive

  • Models of Assertiveness

    We will look at and practice a three-step model of assertiveness

  • Other Assertiveness Techniques

    We will explore other assertiveness techniques which can be applied in a variety of circumstances.


Because we only have 4 delegates on our online courses we can be flexible.

However, the standard timings for our Assertiveness online course are as follows:

9.15am | Sign in - to check everyone is up ad running on the software – and show them the tools available

9.30am | Start - First session

11.00am | 15 min break

11.15am |  Second session

12.45am  | 45 min break

1.30pm  | Third session

3.00pm | 15 min break

3.15pm | Fourth session

4.30pm | Finish & Q&A

4.45pm | End


Our Manchester Venue:

All our Assertiveness Courses Manchester are run from 9.30 am to 4 pm at our head office:

Greenheys Business Centre
Manchester Science Park
Pencroft Way
M15 6JJ

Public Transport/Parking:

Free visitor parking is available at car park at the front of Greenheys building.

Manchester Oxford Road Train Station - 15 min walk

Manchester Piccadilly Train Station - 30 min walk


Please let us know in advance if you have any mobility issues and will need any assistance. Disabled parking is provided.

More Information about our Manchester training courses, along with a map, can be found on our Manchester Training Page


Our Leeds Venue:

Our public Assertiveness Courses Leeds are usually run from 9.30 am to 4 pm at:

Leeds Marriott Hotel
4 Trevelyan Square,
Boar Lane

Public Transport /Parking:

The closest public car park is Trinity Car Park (2 min walk). 

The venue is also only a 5-minute walk from Leeds Train Station.

More Information about our Leeds training courses, along with a map, can be found on our Leeds Training page


Our Liverpool Venue:

Our public Assertiveness Training Liverpool are usually ran from 9.30 am to 4 pm at:

Liverpool Marriott Hotel City Centre
One Queen Square
L1 1RH

Public Transport/Parking:

The closest public car park is Q-Park Queens Square, which is opposite the hotel.

The venue is also only a 5-minute walk from Liverpool Lime Street Station.

More Information about our Liverpool training courses, along with a map, can be found on our Liverpool Training page

Assertiveness Training Course Reviews

  • AZ 2.png
  • BC 2.png
  • chanel 2.png
  • coop manchester 2.png
  • liverpool training 2.png
  • Manchester City training 2.png
  • nestle training 2.png
  • barclays-course.png
  • clientlogo-manchester.png
  • skym-courses.png (1)
  • client logo leeds.jpg
  • leeds-training-client-logo3.png
  • manchester-training-client-logo4.jpg
  • nhs-logo.png (1)
  • Manchester client logo 8.png
  • PTL-Manchester-training-client-logo-200.png
  • M Training Clients 10.png (1)
Head Office: Unit 40, Greenheys, Manchester Science Park, Pencroft Way, Manchester, M15 6JJ Birmingham Office: Innovation Birmingham, Faraday Wharf, Birmingham B7 4BB Tel: 0121 648 2222
Click here to sign up for offers, advice and industry news Sign Up