Assertiveness Skills Training
Duration :1 Day
Venues :Manchester & Liverpool: £295
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6 No more than 6 delegates
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Practice led learning
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3 month online support
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Lunch & refreshments provided
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Convenient Locations
A well structured and thought out course with practical scenarios and a knowledgable trainer
Sue Harris | Arts Council
Enjoyed the course. It gave me great confidence and skills to improve on
Caroline Lownds | Kings Chamber
The trainer was brilliant from the beginning to end. I wouldn't change any of it.
Nadine Fisher | GMATL
Very happy with this course, we were made to feel comfortable and able to participate. It has given me confidence that I can improve in getting my point across
Charlie Rourke | Connect Internet Solutions
Informative and attentive trainer, small group size was good
Matthew Waring | MRN Solutions
Assertiveness Course
Our Assertiveness course is designed to help you become more confident and able to deal effectively with difficult and challenging situations and people.
Assertiveness is regarded as an advanced form of communication skills. It also enables you to be a more confident individual who can deal effectively with difficult and challenging situations, in a respectful and controlled manner. It is about understanding how to say the right thing at the right time, especially when interacting with an angry or difficult person.
Who this Assertiveness Skills Training course is for:
This course is for anyone who has to deal with different personalities and difficult situations in the workplace – whether it is customers, colleagues or managers and want to be confident in what they say and do.
Assertiveness Skills Course Objectives
- Understand the difference between the three behavioural types
- Identify the specific characteristics related to each behaviour
- Understand why we need to be assertive and the benefits of this type of behaviour
- Appreciate the theory of why people act in certain ways
- Realise the ways to improve your face-to-face communication when being assertive
- Build the skills so that you can be confident when having difficult conversations
- Be able to demonstrate how to be assertive in a variety of situations
Assertiveness Skills Course Topics
- What is assertive behaviour?
- Identifying passive, aggressive and passive aggressive behaviour
- Theories in assertiveness and Transactional Analysis
- Behaviour breed behaviour
- First impressions when communication
- Face to Face communication
- Human rights when being assertive
- Assertiveness models & techniques
View the full course outline at the bottom of this page
Why Choose M Training's Assertiveness Skills Course?
- Run by an experienced trainer with over 10 years' experience in running training courses
- This course is limited to 6 places, so you are guaranteed personal support throughout the course
- Only £295 + VAT per delegate
- Convenient locations in central Manchester, Leeds, Liverpool and Birmingham.
- Course notes and support material provided
- Lunch and refreshments provided
- Certificate of achievement
- 5 Star Rated in Google Reviews
For the full course outline please see below the booking section
- M Training Certification 
- Qualified Trainer and Expert
- Course Notes Provided
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6 No more than 6 delegates
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Practice led learning
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3 month online support
-
Lunch & refreshments provided
-
Convenient Locations
More Information
Timings: The Assertiveness course starts at 9:30am and will finish around 4 / 4:30pm with 45 mins for lunch
Payment: Once booked an invoice will be sent which can be paid Online with Credit Card, via Bank Transfer or Cheque
Private Assertiveness Courses
One-to-one and private group courses are available for Assertiveness Training from £590 + VAT.
These courses are ideal if you cannot make one of the set course dates or if you want a different course outline/focus.
One-to-one and private group courses can be run at your offices or at our Manchester office.
To book please email info@mtraining.co.uk or call 0161 226 6032 to discuss your requirements.
Assertiveness Course Outline
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Introduction to assertiveness at work
Understand the meaning of assertive behaviour
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Characteristics of behavior
Clarify the characteristics of aggressive, passive and passive aggressive behaviour
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Assertiveness theories & Transactional Analysis
Explore relevant theories behind assertiveness focusing on Transactional Analysis
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Discover how behaviour breeds behaviour
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Creating Positive First Impressions
Appreciate how important it is to create a positive first impression when communicating with others
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Face to Face Communications
Learn to how use your face-to-face communication skills so as to become a more effective communicator
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Others Rights
Appreciate the importance of human rights when being assertive
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Models of Assertiveness
We will look at and practice a three step model of assertiveness
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Other Assertiveness Techniques
We will explore other assertiveness techniques which can be applied in a variety of circumstances.
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