What is Assertiveness?
Assertiveness is regarded as an advanced form of communication skills. It also enables you to be a more confident individual who can deal effectively with difficult and challenging situations, in a respectful and controlled manner.
It is about understanding how to say the right thing at the right time, especially when interacting with an angry or difficult person.
- What is assertive behaviour?
- Identifying passive, aggressive and passive-aggressive behaviour
- Theories in assertiveness and Transactional Analysis
- Behaviour breed behaviour
- First impressions when communication
- Face to Face communication
- Human rights when being assertive
- Assertiveness models & techniques
For a full course outline see the Course Outline tab on the menu below - or click here to download a PDF
Our 5-star rated Assertiveness Skills Courses are available online as well as in Manchester.
See the dates below for a public course, or contact us for one to one or private courses.
This course is for anyone who has to deal with different personalities and difficult situations in the workplace – whether it is customers, colleagues or managers and want to be confident in what they say and do.
Select from the tabs below to find out more:
Click on the location tabs to see the available dates for our public Assertiveness Training Course for Manchester, Leeds, Liverpool and Online
One-to-one and private group Assertiveness training courses are available from £590 + VAT.
Online Private Assertiveness courses are available from £245 + VAT (3 hours) or £390 + VAT (6 hours).
A private course is ideal if you cannot make one of the set Assertiveness course dates or if you want a different course outline/focus.
We are happy to run private Assertiveness courses at your offices anywhere in the UK, at our Manchester office, or at a venue to suit you.
For more information about a private Assertiveness course please complete the form below or call 0161 226 6032 to discuss your requirements.
Understand the meaning of assertive behaviour
Clarify the characteristics of aggressive, passive and passive-aggressive behaviour
Explore relevant theories behind assertiveness focusing on Transactional Analysis
Appreciate how important it is to create a positive first impression when communicating with others
Learn to how use your face-to-face communication skills so as to become a more effective communicator
Appreciate the importance of human rights when being assertive
We will look at and practice a three-step model of assertiveness
We will explore other assertiveness techniques which can be applied in a variety of circumstances.
Because we only have 4 delegates on our online courses we can be flexible.
However, the standard timings for our Assertiveness online course are as follows:
9.15am | Sign in - to check everyone is up ad running on the software – and show them the tools available
9.30am | Start - First session
11.00am | 15 min break
11.15am | Second session
12.45am | 45 min break
1.30pm | Third session
3.00pm | 15 min break
3.15pm | Fourth session
4.30pm | Finish & Q&A
4.45pm | End
All our Assertiveness Courses Manchester are run from 9.30 am to 4 pm at our head office:
Greenheys Business Centre
Manchester Science Park
Free visitor parking is available at car park at the front of Greenheys building.
Manchester Oxford Road Train Station - 15 min walk
Manchester Piccadilly Train Station - 30 min walk
Please let us know in advance if you have any mobility issues and will need any assistance. Disabled parking is provided.
More Information about our Manchester training courses, along with a map, can be found on our Manchester Training Page
Our public Assertiveness Courses Leeds are usually run from 9.30 am to 4 pm at:
Leeds Marriott Hotel
4 Trevelyan Square,
The closest public car park is Trinity Car Park (2 min walk).
The venue is also only a 5-minute walk from Leeds Train Station.
More Information about our Leeds training courses, along with a map, can be found on our Leeds Training page
Our public Assertiveness Training Liverpool are usually ran from 9.30 am to 4 pm at:
Liverpool Marriott Hotel City Centre
One Queen Square
The closest public car park is Q-Park Queens Square, which is opposite the hotel.
The venue is also only a 5-minute walk from Liverpool Lime Street Station.
More Information about our Liverpool training courses, along with a map, can be found on our Liverpool Training page