Assertiveness Training Course

Duration :1 DayCost: From £245
Venues :Manchester | Liverpool | Leeds | Online

assertiveness training manchester

Assertiveness Skills Course

Our Assertiveness course is designed to help you become more confident and able to deal effectively with difficult and challenging situations and people.

Assertiveness Skills Training Course Introduction

What is Assertiveness?
Assertiveness is regarded as an advanced form of communication skills. It also enables you to be a more confident individual who can deal effectively with difficult and challenging situations, in a respectful and controlled manner.

It is about understanding how to say the right thing at the right time, especially when interacting with an angry or difficult person.

Assertiveness Skills Course Objectives

  • Understand the difference between the three behavioural types
  • Identify the specific characteristics related to each behaviour
  • Understand why we need to be assertive and the benefits of this type of behaviour
  • Appreciate the theory of why people act in certain ways
  • Realise the ways to improve your face-to-face communication when being assertive
  • Build the skills so that you can be confident when having difficult conversations
  • Be able to demonstrate how to be assertive in a variety of situations


Assertiveness Skills Course Topics

- What is assertive behaviour?

- Identifying passive, aggressive and passive-aggressive behaviour

- Theories in assertiveness and Transactional Analysis

- Behaviour breed behaviour

- First impressions when communication

- Face to Face communication

- Human rights when being assertive

- Assertiveness models & techniques


For a full course outline see the Course Outline tab on the menu below - or click here to download a PDF

Classroom & Online Assertiveness Courses

Our 5-star rated Assertiveness Skills Courses are available online as well as in Manchester.

See the dates below for a public course, or contact us for one to one or private courses.

Who Should Attend the Assertiveness Training Course?

This course is for anyone who has to deal with different personalities and difficult situations in the workplace – whether it is customers, colleagues or managers and want to be confident in what they say and do.

Why Choose M Training's Assertiveness Course?

  • Run by an experienced trainer with over 10 years' experience in running training courses
  • This course is limited to 6 places, so you are guaranteed personal support throughout the course
  • From only £245 + VAT per delegate
  • Convenient location in central Manchester and Online
  • Course notes and support material provided
  • Lunch and refreshments provided
  • Certificate of achievement
  • 5 Star Rated in Google Reviews

Select from the tabs below to find out more:

Assertiveness Skills Training Dates

Browse all public Assertiveness training course dates below or use the filter to show only dates in specific locations.

Filter by venue:
  • Course Dates
  • Venue
  • 06 June 2022
  • Manchester
  • View
  • 07 June 2022
  • Liverpool
  • View
  • 13 June 2022
  • Leeds
  • View
  • 16 June 2022
  • Online
  • View
  • 07 July 2022
  • Liverpool
  • View
  • 13 July 2022
  • Manchester
  • View
  • 25 July 2022
  • Online
  • View
  • 12 August 2022
  • Leeds
  • View
  • 17 August 2022
  • Liverpool
  • View
  • 18 August 2022
  • Manchester
  • View
  • 24 August 2022
  • Online
  • View
Private Course Enquiries

Online Assertiveness Courses

Timings: Our online Assertiveness public courses start at 9:30 am and will finish around 4:30 pm with plenty of breaks. Timings for private courses can be arranged to suit you.

Payment: Once booked an invoice will be sent which can be paid by Credit Card, via Bank Transfer, or Cheque.


Our Online one-to-one and private group training in Assertiveness are available from £450 + VAT (6 hours)



Highly Interactive: You will see the trainer, their screen, and be able to chat/ask questions.

Ongoing Support: After the course, you receive the course notes, certificate, and 3 months of online support.

Contact us if you want to book a private online Assertiveness course

Click here for information about how our online Courses work

Classroom Based Assertiveness Courses

Timings: The Assertiveness course start at 9:30am and will finish around 4:30pm with 45 mins for lunch. Timings for private courses can be arranged to suit you.

Payment: Once booked an invoice will be sent which can be paid by Credit Card, via Bank Transfer, or Cheque

Lunch & Refreshments: A great lunch and plenty of tea/coffee & biscuits are provided on all Assertiveness public courses.


One-to-one and private group courses are available for Assertiveness Training from £590 + VAT (Full Day)

These courses are ideal if you cannot make one of the set course dates or if you already know the basics and want something more specific.

After the course, you receive the course notes, certificate, and 3 months of online support.

More Information can be found on the Private Course Enquiry Tab (above) or call us on 0161 226 6032 or contact us

Private Assertiveness Training Courses

One-to-one and private group Assertiveness training courses are available from £590 + VAT.

Online Private Assertiveness courses are available from £250 + VAT (3 hours) or £450 + VAT (6 hours).

A private course is ideal if you cannot make one of the set Assertiveness course dates or if you want a different course outline/focus.

We are happy to run private Assertiveness courses at your offices anywhere in the UK, at our Manchester office, or at a venue to suit you.

For more information about a private Assertiveness course please complete the form below or call 0161 226 6032 to discuss your requirements.

Private Assertiveness Course Enquiry

Assertiveness Course Outline

  • Introduction to Assertiveness at Work

    Understand the meaning of assertive behaviour

  • Characteristics of Behaviour

    Clarify the characteristics of aggressive, passive and passive-aggressive behaviour

  • Assertiveness Theories & Transactional Analysis

    Explore relevant theories behind assertiveness focusing on Transactional Analysis

  • Discover how Behaviour Breeds Behaviour

  • Creating Positive First Impressions

    Appreciate how important it is to create a positive first impression when communicating with others

  • Face to Face Communications

    Learn to how use your face-to-face communication skills so as to become a more effective communicator

  • Others Rights

    Appreciate the importance of human rights when being assertive

  • Models of Assertiveness

    We will look at and practice a three-step model of assertiveness

  • Other Assertiveness Techniques

    We will explore other assertiveness techniques which can be applied in a variety of circumstances.

Online Assertiveness Courses

The Online Assertiveness courses are run on Zoom.

You will be sent a link to join the training session the day before the course along with any course materials needed.

The courses run from 9:30 am to 4/4:30 pm. 

Because we limit the number of delegates to a maximum of 6 on our public courses specific timings are flexible, but generally, the day will run as follows:

9.20 am | Sign in

9.30 am | Start - First session

11.00 am | 15 min break

11.15 am |  Second session

12.30 pm  | 30 min break

1.00 pm  | Third session

2.15 pm | 15 min break

2.30 pm | Fourth session

3.50 pm | Finish & Q&A

4.30pm | End

Find out more about how our online courses work on the Online Courses Page

Manchester Assertiveness Courses

Our Manchester Venue:

All our Assertiveness Courses Manchester are run from 9.30 am to 4 pm at our head office:

Greenheys Business Centre
Manchester Science Park
Pencroft Way
M15 6JJ

Public Transport/Parking:

Free visitor parking is available at car park at the front of Greenheys building.

Manchester Oxford Road Train Station - 15 min walk

Manchester Piccadilly Train Station - 30 min walk


Please let us know in advance if you have any mobility issues and will need any assistance. Disabled parking is provided.

More Information about our Manchester training courses, along with a map, can be found on our Manchester Training Page

Leeds Assertiveness Courses

Our Leeds Venue:

Our public Assertiveness Courses Leeds are usually run from 9.30 am to 4 pm at:

West One,

100 Wellington Street,



(venue subject to change)


Public Transport /Parking:

There are a few public car parks close to the venue, the nearest is Wellington Street Multi-Story Car Park.

The venue is also only a 15 minute walk from Leeds Train Station.

More Information about our Leeds training courses, along with a map, can be found on our Leeds Training page

Liverpool Assertiveness Course

Our Liverpool Venue:

Our public Assertiveness Training Liverpool are usually ran from 9.30 am to 4 pm at:

Liverpool Marriott Hotel City Centre
One Queen Square
L1 1RH

Public Transport/Parking:

The closest public car park is Q-Park Queens Square, which is opposite the hotel.

The venue is also only a 5-minute walk from Liverpool Lime Street Station.

More Information about our Liverpool training courses, along with a map, can be found on our Liverpool Training page

Assertiveness Training Course Reviews

  • Astra Zeneca.jpeg
  • Amazon.jpeg
  • Barclays.jpeg
  • British Council.jpeg
  • BT.jpeg
  • Bupa.jpeg
  • Chanel.jpeg
  • JD Sports.jpeg
  • Kelloggs.jpeg
  • Manchester City Council.jpeg
  • nestle health science.jpeg
  • Next.jpeg
  • NHS.jpeg
  • Philips.jpeg
  • PrettyLittleThing.jpeg
  • Sky Media.jpeg
  • Specsavers.jpeg
  • The Co-Op.jpeg
  • TUI.jpeg
  • University of Liverpool.jpg
Click here to sign up for offers, advice and industry news Subscribe