Assertiveness is regarded as an advanced form of communication skills. It also enables you to be a more confident individual who can deal effectively with difficult and challenging situations, in a respectful and controlled manner. It is about understanding how to say the right thing at the right time, especially when interacting with an angry or difficult person.
This course is for anyone who has to deal with different personalities and difficult situations in the workplace – whether it is customers, colleagues or managers and want to be confident in what they say and do.
- What is assertive behaviour?
- Identifying passive, aggressive and passive aggressive behaviour
- Theories in assertiveness and Transactional Analysis
- Behaviour breed behaviour
- First impressions when communication
- Face to Face communication
- Human rights when being assertive
- Assertiveness models & techniques
For the full course outline please see below the booking section
One-to-one and private group courses are available for Assertiveness Training from £590 + VAT.
These courses are ideal if you cannot make one of the set course dates or if you want a different course outline/focus.
One-to-one and private group courses can be run at your offices or at our Manchester office.
To book please email firstname.lastname@example.org or call 0161 226 6032 to discuss your requirements.
Understand the meaning of assertive behaviour
Clarify the characteristics of aggressive, passive and passive aggressive behaviour
Explore relevant theories behind assertiveness focusing on Transactional Analysis
Appreciate how important it is to create a positive first impression when communicating with others
Learn to how use your face-to-face communication skills so as to become a more effective communicator
Appreciate the importance of human rights when being assertive
We will look at and practice a three step model of assertiveness
We will explore other assertiveness techniques which can be applied in a variety of circumstances.