Sales Training Course
Duration :1 DayCost: £190
Venues :Manchester | Leeds | Liverpool | Birmingham | Online
Sales Training Course
This intensive 1 day Sales Training course aims to allow delegates to focus on improving their current sales and customer service skills.
Sales Training Course Introduction
It will give you a solid understanding of the importance of professional customer care in all aspects of your telephone duties, whilst the second part of the day will focus on providing you with the correct tools and techniques to sell to customers, negotiate and gain a “win win” situation for both parties.
Delivery of the sales training will be interactive, with ample opportunity for you to take part in your own learning experience through practical exercises, group discussions and relevant role play.
This course will give you a workable tool kit that can be used immediately after the Sales course.
In addition to the learning, an action plan will be created at the end of the session, allowing you to create a workable document detailing your commitments to using these new sales skills in the workplace.
Sales Skills Course Outline
- Introductions to Sales
- Understanding the differences in words and tone
- Improving telephone skills to deliver warm yet effective calls
- Understanding the structured step in the sales process
- 12 techniques for closing the sale
- Codes of practice and other sales techniques
- Identifying your customers & understanding their needs
- Arranging and preparing sales appointments to effectively sell
- Handling complaints and caring for your customers
- Improving your listening and negotiating skills
- Understanding the barriers to communication
- Questioning techniques and closing the sale
Online Sales Training Courses
Our 5-star rated, 1 Day Public Sales courses are available online as well as in Manchester.
The online courses are held in a live virtual classroom over a video conference service, such as Zoom.
You will see the trainer, their screen and be able to chat/ask questions throughout the training.
For more information about how the Virtual Classroom works take a look at our Virtual Classroom Courses page
Our 1 day online Sales course is 6 hours split into four 1.5 hour live sessions with 3 breaks of 30 minutes.
As we are not providing a room, lunch or refreshments these courses are lower cost.
After the course, you receive the course notes, certificate and 3 months online support.
See the dates below for a public online course or contact us for one to one or private online courses.
Who this Sales Training course is for?
This course is ideal for any member of staff whose work depends on successful telephone skills, from receptionist and administration staff to new and existing sales staff.
The course is suitable for beginners and intermediate levels who want to maximise the impact of their telephone techniques, customer service and sales skills in work based situations.
Why Choose M Training's Sales Training Course?
- Run by an experienced trainer with over 10 years experience
- This course is limited to 6 places so you are guaranteed personal support throughout the course
- Only £295 + VAT per delegate
- Convenient locations in central Manchester, Leeds, Liverpool and Birmingham.
- Course notes and support material provided
- Lunch and refreshments provided
- Certificate of achievement
- 5 Star Rated in Google Reviews
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6 No more than 6 delegates
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5 star rated courses
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Practice led learning
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3 month online support
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Lunch & refreshments provided
Select from the tabs below to find out more
Sales Training Course Dates
Click on the location tabs to see the available dates for our public Sales Training Course for Manchester or Online
Private Sales Courses
One-to-one and private group courses are available for Sales Training from £690 + VAT.
Private Online Sales Training courses are available from £190 + VAT (3 hours) or £350 + VAT (6 hours).
These courses are ideal if you cannot make one of the set course dates or if you want a different course outline/focus.
One-to-one and private group courses can be run at your offices or at our Manchester office.
For more details complete the form on the next tab or call 0161 226 6032 to discuss your requirements.
More Information
Timings: The Sales training course starts at 9:30am and will finish around 4:30pm with 45 mins for lunch
Payment: Once booked an invoice will be sent which can be paid by Credit Card, via Bank Transfer or Cheque
Private and One To One Sales Training Courses
One-to-one and private group Sales courses are available from £690 + VAT.
Private Online Sales Training courses are available from £190 + VAT (3 hours) or £350 + VAT (6 hours).
These courses are ideal if you cannot make one of the set course dates or if you want a different course outline/focus.
The training can be held at your premises anywhere throughout the UK or held at our training centre in Manchester.
To enquire please complete the form below or call 0161 226 6032 to discuss your requirements.
To get a quote please complete the form below or call us.
Private Sales Training Course Enquiry
Sales Skills Training Course Outline
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Introduction to Sales
- The importance of communication in today’s modern setting
- Understand the differences between “tone” and “words”
- Demonstrate excellent customer care - with external and internal customers.
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Telephone Sales Skills
- Provide telephone users skills and knowledge to utilise the telephone as an effective communication tool
- Deliver professional yet warm telephone calls
- Structure your phone calls
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Structured Sales Techniques
- Learn a structure to the steps of the sale
- Know 12 techniques for closing the sale
- Create a professional image of the organisation
- Codes of Practice
- Moments of Truth
- Misery Moments
- Golden Service with a Smile
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Handling Customers
- Demonstrate understanding of customer perceptions and how to meet customer requirements.
- Handle objections and complaints professionally to achieve a positive outcome
- Improving on your ability to arrange and prepare for sales appointments and to effectively sell your product/service.
- Identifying your customers and their needs
- Customers come in four main categories
- Caring for your customers
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Enhancing Your Skills
- Barriers to Communication
- Listening Skills
- Features and Benefits
- Questioning Techniques
- Closing the Sale
- How to deliver feedback constructively
- Negotiation skills
Manchester
Our Manchester Venue:
All our Sales Courses Manchester are run from 9.30am to 4.00pm at our head office:
Greenheys Business Centre
Manchester Science Park
Pencroft Way
Manchester
M15 6JJ
Public Transport/Parking:
Free visitor parking is available at car park at the front of Greenheys building.
Manchester Oxford Road Train Station - 15 min walk
Manchester Piccadilly Train Station - 30 min walk
Access
Please let us know in advance if you have any mobility issues and will need any assistance. Disabled parking is provided.
More Information about our Manchester training courses, along with a map, can be found on our Manchester Training Page
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