Sales Training Course

Sales Skills Training Course

This intensive 1 day Sales Training course aims to allow delegates to focus on improving their current sales and customer service skills.

It will give you a solid understanding of the importance of professional customer care in all aspects of your telephone duties, whilst the second part of the day will focus on providing you with the correct tools and techniques to sell to customers, negotiate and gain a “win win” situation for both parties.  

Delivery of the sales training will be interactive, with ample opportunity for you to take part in your own learning experience through practical exercises, group discussions and relevant role play.

This course will give you a workable tool kit that can be used immediately after the Sales coures.  In addition to the learning, an action plan will be created at the end of the session, allowing you to create a workable document detailing your commitments to using these new sales skills in the workplace.

Who this Sales Training course is for

This course is ideal for any member of staff whose work depends on successful telephone skills, from receptionist and administration staff to new and existing sales staff.  The course is suitable for beginners and intermediate levels who want to maximise the impact of their telephone techniques, customer service and sales skills in work based situations. 

Sales Skills Course Outline

- Introductions to Sales

- Understanding the differences of words and tone

- Improving telephone skills to deliver warm yet effective calls

- Understanding the structured step in the sales process

- 12 techniques for closing the sale

- Codes of practice and other sales techniques

- Identifying your customers & understanding their needs

- Arranging and preparing sales appointments to effectively sell

- Handling complaints and caring for your customers

- Improving your listening and negotiating skills

- Understanding the barriers to communication

- Questioning techniques and closing the sale

A full course outline can be found at the bottom of the page

• Why Choose M Training's Sales Training Course?

• Run by an experienced trainer with over 10 years experience
• This course is limited to 6 places so you are guaranteed personal support throughout the course
• Only £295 + VAT per delegate
• Convenient locations in central Manchester, Leeds, Liverpool and Birmingham.
• Course notes and support material provided
• Lunch and refreshments provided
• Certificate of achievement
• 5 Star Rated in Google Reviews