It will give you a solid understanding of the importance of professional customer care in all aspects of your telephone duties, whilst the second part of the day will focus on providing you with the correct tools and techniques to sell to customers, negotiate and gain a “win win” situation for both parties.
Delivery of the sales training will be interactive, with ample opportunity for you to take part in your own learning experience through practical exercises, group discussions and relevant role play.
This course will give you a workable tool kit that can be used immediately after the Sales course.
In addition to the learning, an action plan will be created at the end of the session, allowing you to create a workable document detailing your commitments to using these new sales skills in the workplace.
For a full Course Outline click on the tab below or Click here to download a PDF (Opens in a new tab)
Our 5-star rated Sales Courses are available online as well as in Manchester, Leeds, Liverpool, and Birmingham.
See the dates below for a public course or contact us for one to one or private courses.
This course is ideal for any member of staff whose work depends on successful telephone skills, from receptionist and administration staff to new and existing sales staff.
The course is suitable for beginners and intermediate levels who want to maximise the impact of their telephone techniques, customer service and sales skills in work based situations.
Select from the tabs below to find out more
Timings: The Sales online course starts at 9:30am and will finish around 4:30pm with plenty of breaks. Timings for private courses can be arranged to suit you.
Payment: Once booked an invoice will be sent which can be paid by Credit Card, via Bank Transfer, or Cheque
Our Online one-to-one and private group training in Sales are available from £250 + VAT (3 hours) or £450 + VAT (6 hours).
Highly Interactive: You will see the trainer, their screen, and be able to chat/ask questions.
Ongoing Support: After the course, you receive the course notes, certificate, and 3 months of online support.
Contact us if you want to book an online Sales course
Click here for information about how our online Courses work
Timings: The Sales course starts at 9:30am and will finish around 4:30pm with 45 mins for lunch. Timings for private courses can be arranged to suit you.
Payment: Once booked an invoice will be sent which can be paid by Credit Card, via Bank Transfer, or Cheque
Lunch & Refreshments: A great lunch and plenty of tea/coffee & biscuits are provided on all Sales public courses
One-to-one and private group courses are available for Sales Training from £590 + VAT (Full Day)
These courses are ideal if you cannot make one of the set course dates or if you already know the basics and want something more specific.
After the course, you receive the course notes, certificate, and 3 months of online support.
More Information can be found on the Private Course Enquiry Tab (above) or call us on 0161 226 6032 or contact us
One-to-one and private group Sales courses are available from £590 + VAT.
Private Online Sales Training courses are available from £250 + VAT (3 hours) or £450 + VAT (6 hours).
These courses are ideal if you cannot make one of the set course dates or if you want a different course outline/focus.
The training can be held at your premises anywhere throughout the UK or held at our training centre in Manchester.
To enquire please complete the form below or call 0161 226 6032 to discuss your requirements.
To get a quote please complete the form below or call us.
The Online Sales courses are run on Zoom.
You will be sent a link to join the training session the day before the course along with any course materials needed.
The courses run from 9:30 am to 4/4:30 pm.
Because we limit the number of delegates to a maximum of 6 on our public courses specific timings are flexible, but generally, the day will run as follows:
9.20 am | Sign in
9.30 am | Start - First session
11.00 am | 15 min break
11.15 am | Second session
12.30 pm | 30 min break
1.00 pm | Third session
2.15 pm | 15 min break
2.30 pm | Fourth session
3.50 pm | Finish & Q&A
4.30pm | End
Find out more about how our online courses work on the Online Courses Page
All our Sales Courses Manchester are run from 9.30am to 4.00pm at our head office:
Greenheys Business Centre
Manchester Science Park
Pencroft Way
Manchester
M15 6JJ
Free visitor parking is available at car park at the front of Greenheys building.
Manchester Oxford Road Train Station - 15 min walk
Manchester Piccadilly Train Station - 30 min walk
Please let us know in advance if you have any mobility issues and will need any assistance. Disabled parking is provided.
More Information about our Manchester training courses, along with a map, can be found on our Manchester Training Page
Libby Baines, Rible Technology Ltd