It will give you a solid understanding of the importance of professional customer care in all aspects of your telephone duties, whilst the second part of the day will focus on providing you with the correct tools and techniques to sell to customers, negotiate and gain a “win win” situation for both parties.
Delivery of the sales training will be interactive, with ample opportunity for you to take part in your own learning experience through practical exercises, group discussions and relevant role play.
This course will give you a workable tool kit that can be used immediately after the Sales course.
In addition to the learning, an action plan will be created at the end of the session, allowing you to create a workable document detailing your commitments to using these new sales skills in the workplace.
For a full Course Outline click on the tab below or Click here to download a PDF (Opens in a new tab)
This course is ideal for any member of staff whose work depends on successful telephone skills, from receptionist and administration staff to new and existing sales staff.
The course is suitable for beginners and intermediate levels who want to maximise the impact of their telephone techniques, customer service and sales skills in work based situations.
Our 5-star rated Sales courses are currently only available as private & one to one courses, so that we can tailor the course to your needs & pre-existing knowledge.
The course can be held online, at your premises, our offices or a location to suit you.
Private classroom based courses start at £590+vat* (full day)
Private Online Sales courses start at £550 + VAT (full day). See below
Select from the tabs below to find out more
One-to-one and private group Sales courses are available from £590 + VAT.
Private Online Sales Training courses are available from £550 + VAT (6 hours).
These courses are ideal if you cannot make one of the set course dates or if you want a different course outline/focus.
The training can be held at your premises anywhere throughout the UK or held at our training centre in Manchester.
To enquire please complete the form below or call 0161 226 6032 to discuss your requirements.
To get a quote please complete the form below or call us.
The timings of our online courses vary and because we only have 4 delegates on these courses we can be flexible.
The standard timings for the Sales Online course are as follows:
9.15am | Sign in - to check everyone is up ad running on the software – and show them the tools available
9.30am | Start - First session
11.00am | 15 min break
11.15am | Second session
12.45am | 45 min break
1.30pm | Third session
3.00pm | 15 min break
3.15pm | Fourth session
4.30pm | Finish & Q&A
4.45pm | End
All our Sales Courses Manchester are run from 9.30am to 4.00pm at our head office:
Greenheys Business Centre
Manchester Science Park
Free visitor parking is available at car park at the front of Greenheys building.
Manchester Oxford Road Train Station - 15 min walk
Manchester Piccadilly Train Station - 30 min walk
Please let us know in advance if you have any mobility issues and will need any assistance. Disabled parking is provided.
More Information about our Manchester training courses, along with a map, can be found on our Manchester Training Page