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Sales Training Course

Duration :1 Day
Venues :Manchester, Leeds, Liverpool, Birmingham - £295

  • 6 No more than 6 delegates
  • 5 star rated courses
  • Practice led learning
  • 3 month online support
  • Lunch & refreshments provided
Dates / Booking Course Outline Make an enquiry
Sales Training

Sales Skills Training Course

This intensive 1 day Sales Training course aims to allow delegates to focus on improving their current sales and customer service skills.

It will give you a solid understanding of the importance of professional customer care in all aspects of your telephone duties, whilst the second part of the day will focus on providing you with the correct tools and techniques to sell to customers, negotiate and gain a “win win” situation for both parties.  

Delivery of the sales training will be interactive, with ample opportunity for you to take part in your own learning experience through practical exercises, group discussions and relevant role play.

This course will give you a workable tool kit that can be used immediately after the Sales coures.  In addition to the learning, an action plan will be created at the end of the session, allowing you to create a workable document detailing your commitments to using these new sales skills in the workplace.

Who this Sales Training course is for

This course is ideal for any member of staff whose work depends on successful telephone skills, from receptionist and administration staff to new and existing sales staff.  The course is suitable for beginners and intermediate levels who want to maximise the impact of their telephone techniques, customer service and sales skills in work based situations. 

Sales Skills Course Outline

- Introductions to Sales

- Understanding the differences of words and tone

- Improving telephone skills to deliver warm yet effective calls

- Understanding the structured step in the sales process

- 12 techniques for closing the sale

- Codes of practice and other sales techniques

- Identifying your customers & understanding their needs

- Arranging and preparing sales appointments to effectively sell

- Handling complaints and caring for your customers

- Improving your listening and negotiating skills

- Understanding the barriers to communication

- Questioning techniques and closing the sale

A full course outline can be found at the bottom of the page

  • Why Choose M Training's Sales Training Course?
  • Run by an experienced trainer with over 10 years experience
  • This course is limited to 6 places so you are guaranteed personal support throughout the course
  • Only £295 + VAT per delegate
  • Convenient locations in central Manchester, Leeds, Liverpool and Birmingham.
  • Course notes and support material provided
  • Lunch and refreshments provided
  • Certificate of achievement
  • 5 Star Rated in Google Reviews
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Sales Training Course Venues & Dates

  • Manchester

    £295 + VAT
  • 05 December 2018
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  • 25 January 2019
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  • 15 March 2019
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  • Liverpool

    £295 + VAT
  • 05 December 2018
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  • 21 January 2019
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  • Birmingham

    £295 + VAT
  • 11 December 2018
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  • 12 February 2019
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  • 26 March 2019
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Private and one-to-one Sales Courses

One-to-one and private group courses are available for Sales Training from £650 + VAT. 

These courses are ideal if you cannot make one of the set course dates or if you want a different course outline/focus.

How to book a private Sales Course

One-to-one and private group courses can be run at your offices or at our Manchester office.

To book please email info@mtraining.co.uk or call 0161 226 6032 to discuss your requirements.

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Can't Make These Dates?

If you can't make the dates of this course, or if you want to go on this course sooner than the dates advertised, we may be able to offer you a private Sales course. Please email info@mtraining.co.uk and our trainer will get back to you with some options

Sales Skills Training Course Outline

  • Introduction to Sales

    • The importance of communication in today’s modern setting
    • Understand the differences between “tone” and “words”
    • Demonstrate excellent customer care - with external and internal customers.

  • Telephone Sales Skills

    • Provide telephone users skills and knowledge to utilise the telephone as an effective communication tool
    • Deliver professional yet warm telephone calls
    • Structure your phone calls

  • Structured Sales Techniques

    • Learn a structure to the steps of the sale
    • Know 12 techniques for closing the sale
    • Create a professional image of the organisation
    • Codes of Practice
    • Moments of Truth
    • Misery Moments
    • Golden Service with a Smile

  • Handling Customers

    • Demonstrate understanding of customer perceptions and how to meet customer requirements.
    • Handle objections and complaints professionally to achieve a positive outcome
    • Improving on your ability to arrange and prepare for sales appointments and to effectively sell your product/service.
    • Identifying your customers and their needs
    • Customers come in four main categories
    • Caring for your customers

  • Enhancing Your Skills

    • Barriers to Communication
    • Listening Skills
    • Features and Benefits
    • Questioning Techniques
    • Closing the Sale
    • How to deliver feedback constructively
    • Negotiation skills

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