The trainer Miranda was very knowledgeable, professional and delivered the training in a professional and engaging manner. I found the course really interesting and very helpful for my job role. Thank you :)
Sales and Customer Service Training
We run a range of 5 Star Rated Sales and Customer Service training courses. These are private courses that can be tailored to your requirements ran by leading UK trainers. These courses are available online via Teams/Zoom, or at your offices, or at one of our training centres in Manchester, Leeds, or Birmingham.
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Small class sizes
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5 Star Rated Course
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Practical courses
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3 month support
Sales Training Course
1 DayThis is an introductory course to “needs-based selling” using the IMPACT selling model. Delegates are taken through a series of syndicate sessions which will develop insight and understanding of the sales process.
Learn More From: £590Customer Service Course
1 DayLearn the skills and techniques you require to deliver exceptional customer experiences that help attract and retain customers.
Learn More £590 + VATLooking for something specific?
Not sure which sales or customer service course is right for your business? OrWe can tailor make courses to meet your specific requirements. Give us a call on 0161 226 6032 OR click the button below and we'll get back to you
Get In TouchWhy Choose M Training
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Small class sizes
We keep the number of delegates low so that there is more interactivity, opportunity for questions and content to be tailored to delegate needs
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Convenient Locations
Our public courses are held in the centre of Manchester and Online
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Course Materials
Detailed course materials are provided for each delegate to complete and take away with them
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Expert Trainers
Over 30 expert, qualified trainers with deep industry experience.
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Follow up support
Along with the course notes, you also recieve 3 months email support for any follow up questions that you may have.
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5 Star Rated
Our courses are rated 5 stars by delegates, through post-course feedback forms, on Google and Facebook.
Course Reviews
Course Reviews
The feedback on Lisa’s session was really positive, they had so much fun with her. Nadia, the head of the department said that was the best customer service training she has ever received.
Katherine C
OcasaCourse Reviews
Paul and Steve are both buzzing! I have a modality test sitting on my desk this morning!
Libby Baines
Rible Technology LtdCourse Reviews
Great [Sales] course. I enjoyed learning, and learnt some good information I will put to use. The trainer was easy to learn from and an overall good trainer.
Franco Mattiello
CoachwiseCourse Reviews
I would recommend this Sales course to anybody looking to improve their skills. It had good ideas to take forward & new techniques to use through good presentation & examples.
Darren Robinson
MarbcoteCourse Reviews
The Sales course delivery and the trainers knowledge was excellent. Feel so much better after this course and ready to try these skills in work. Thank you for building my confidence!
Hayley Day
Conren LtdCourse Reviews
I love that it's a small group of people as you feel that each person is understood and listened to well. I would love to return again!
Sophy Purnell
The Composer WorksCourse Reviews
Lisa was very informative. [She] tailored the session to the group's needs which was a big help. It has made me feel confident in closing sales as she has equipped me with the relevant tips and techniques to follow. I would highly recommend.
L’mar Radouani
CoachwiseCourse Reviews
It was a great day. Really enjoyed it. Have recommended the [Sales training] course and I will be looking out for other courses to go on.
James Fox
Williams & CoCourse Reviews
Very good [Private Sales Training course], very informative, for all levels of experience.
Len Marsh
North West Timber Treatments LtdCourse Reviews
Excellent [Private Sales Course] Very well delivered, tailored to the industry and environment.
Julia Fellows
North West Timber Treatments LtdCourse Reviews
[Private Sales Skills] Course was good and informative. The trainer was fun, full of energy , through and made the course interesting.
Peter Mather
North West Timber Treatments LtdCourse Reviews
Great [Private Sales Course], well delivered, involving all. Thanks.
Sam Mayor
North West Timber Treatments LtdCourse Reviews
Very informative, a friendly approach, and lasted just the right amount of time. The [Sales] course shows that there is always room to learn more.
Anne Dickinson
Claro Software LtdCourse Reviews
Excellent [Sales course], thank you for the great training.
Marta Szymiec
Hearing Products International LtdCourse Reviews
Afternoon session where we were able to contextualise our product and sales process, and begin to map out real world scenarios/calls/tactics was particularly useful.
Steven Bancroft
CoachwiseCourse Reviews
Trainer and course was perfect for what I required. I enjoyed the whole session.
Janine Allen-Ager
1st4sport QualificationsCourse Reviews
Very happy with all!
Conrad John
Gerflor-
Can I pay by invoice / PO?
Yes. We provide an invoice for every booking. This will be emailed to you once the booking has been made, it contains our bank details, for payment by Bank transfer, along with a link to make payment Online with a credit or debit card.
If you require to set us up as a supplier, that is fine, just let us know and we can provide you with all the information you need.
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Do you offer in-house or private group training?
Yes. All of our courses are available as In-House courses delivered at your premises anywhere in the UK.
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Will I receive a certificate?
Yes, all participants receive an M Training certificate of completion. This can be used for CPD records or as evidence of professional development in training skills.
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Can I take these courses online?
Absolutely. We offer live, instructor-led online versions of all courses. You’ll get the same expert guidance, interactive activities, and practical tools as the in-person sessions, just delivered virtually via Zoom or Teams.
PEOPLE THAT HAVE ENJOYED OUR COURSES
Head Office: Base, Greenheys Lane, Manchester Science Park, Manchester, M15 6LR
Leeds: West One, 114 Wellington St, Leeds, LS1 1BA
Birmingham: Innovation Birmingham, Faraday Wharf, Birmingham, B7 4BB
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