The feedback on Lisa’s session was really positive, they had so much fun with her. Nadia, the head of the department said that was the best customer service training she has ever received.
Customer Service Course
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1 Day
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Private 121 | In House | Online
Learn the skills and techniques you require to deliver excellent customer service to your clients on this one day course.
Private Course
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Small class sizes
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5 Star Rated Course
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Practical courses
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3 month support
Customer Service Course Introduction
Delivering excellent customer service is essential to building loyalty, protecting your reputation and strengthening long-term relationships.
This 1 day Customer Service Training Course gives your team the practical skills, behaviours and confidence they need to create consistently positive experiences for every customer they interact with.
Throughout the day, delegates learn how customer experience truly shapes an organisation from the expectations customers bring, to the impact each interaction has on satisfaction, loyalty and brand perception.
The course blends practical tools with real-world scenarios so learners can immediately apply what they’ve learned back in the workplace.
Improve Your Customer Service Skills
The training introduces the core principles of great customer service, helping attendees identify what their customers really need and how those needs change during the customer journey.
Delegates explore how to communicate clearly and professionally, how to stay calm under pressure, and how to respond to challenging behaviours with confidence and empathy.
By the end of the day, they will understand how to manage expectations, build rapport, and take ownership of problems in a way that builds trust rather than escalates frustration.
Customer Service Course Outline
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Who Are Our Customers?
- Understanding customer needs
- Setting and managing expectations
Communication
- Communicate effectively in all situations
- Question and listening skills
- Positive Lanaguage
- Verbal and non-verbal communication
- Rapport and Rapport Building
- Responding professionally to different customer behaviours and demands
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Roles and Responsabilties
- Understand customer service roles
- Learn the responsibilities and Expectations the come with the role
Being Effective
- Understanding what wastes your time
- Prioritising tasks and to-do lists
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Impact of Customer Service
- The impact of the way you do business
- Exploring opportunities for improvement
Complaint Handling
- The use of effective questioning to ascertain the issues
- Owning the problem
- Timescales for resolving complaints
Why Choose M Training
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Small class sizes
This course is limited to 10 delegates, so you are guaranteed personal support throughout the course
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Convenient Locations
Can be held at our training rooms, at your premises anywhere in the UK or Online
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Course Materials
Detailed course materials are provided for each delegate to complete and take away with them
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Expert Trainers
Run by a highly experienced Sales trainer
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Follow up support
Along with the course notes, you also recieve 3 months email support for any follow up questions that you may have.
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5 Star Rated
Our courses are rated 5 stars by delegates, through post-course feedback forms, on Google and Facebook.
What You Will Learn
Over the course of the session, your team develops a deeper awareness of how customers think, feel and make decisions.
They learn how to ask the right questions, listen actively, and use positive language to guide conversations in a constructive direction.
We also explore practical, easy-to-use approaches for handling difficult customers, de-escalating conflict and managing complaints professionally.
The course finishes with techniques for prioritising tasks and managing workload effectively, helping delegates maintain high service levels even when time or resources feel stretched.
Who Is This Customer Service Course For?
This course is ideal for anyone working in a customer-facing role, whether they are new to the position or looking to refresh and strengthen their existing skills.
It is also highly valuable for team members transitioning into customer service responsibilities or organisations wishing to create a more consistent, professional service culture.
Private & Bespoke Customer Service Training
We offer private one-to-one and group Customer Service Training that can be tailored to your industry, team requirements and organisational context.
These private sessions can be delivered at your offices, at our training rooms, or online.
Bespoke training allows us to incorporate your internal processes, case studies, challenges and customer scenarios to ensure the content is directly relevant to your team’s day-to-day responsibilities..
Course Reviews
Course Reviews
The trainer Miranda was very knowledgeable, professional and delivered the training in a professional and engaging manner. I found the course really interesting and very helpful for my job role. Thank you :)
Samira Sharpin
GermainsCourse Reviews
I felt much more confident in my job role following the session.
Khrystina Keyworth
Salford UniversityCourse Reviews
Thanks for last Friday it was very insightful and very useful, given me a lot to think about.
Edward Sheppard
InnoviaCourse Reviews
I just wanted to take the time to let you know how much I and the team have enjoyed your training sessions. Overall, the trainers we have met have all been really easy to get along with, they're dedicated, have our interests at heart and we would have no hesitation coming back to M Training, should we need you again in the future. All classes have been online, but the way this year has gone, it's something we've all become more used to! The class sizes are good though, as it means you can still have your voice heard when needed.
Kayleigh James
R52Course Reviews
I've attended three M Training courses in the past five months; SEO, Google Analytics and Google Ads. All have been extremely informative and very enjoyable. Would highly recommend.
Emma Dagnall
AlphasonicsCourse Reviews
[The trainer] was very friendly and insightful. Would recommend the course to others.
Steph Feather
We Are BoutiqueCourse Reviews
Really enjoyed the course and found it very helpful. The trainer had lots of advice to give.
Matthew Purdon
Alliance Automotive GroupCourse Reviews
Personal, practical and clear approach. I have found it really helpful. I am leaving feeling a lot more confident. Thank you.
Lauren Banks
Manchester CaresCourse Reviews
Excellent delivery, informative, great analogies and thorough explanations.
Tayla Toby
Crystal Collections LtdCourse Reviews
I would like to take this opportunity to thank you for the 3 days I’ve spent training with you, the courses were very informative and presented in comfortable atmosphere which made participation very easy The content of the courses were really helpful and I feel I’ve gained a lot from both, I’ve given this feedback to management at Scholastic and recommended that we should use your company in the future
Miriam Clarke
ScholasticCourse Reviews
Martin Woodfield, a clearly very knowledgeable and experienced trainer, attended our offices and delivered a personalised training course which was tailored to our company's specific needs. The day was informative and well-structured and we all subsequently agreed that we now feel much more confident in moving forward with our SEO and Analytics projects. Thank you so much. I would have no hesitation in recommending M Training.
Brenda Ward
Scarf RoomCourse Reviews
I would highly recommend M Training courses due to the high value content and for the fact they were tailored to our website. The trainer was very knowledgeable and friendly! I would definitely use M Training for any future courses, Thanks
Jodie Pennington
Ascot Mortgages LtdCourse Reviews
Two thoroughly enjoyable and informative days were spent at M Training for SEO and Google Analytics. The smaller classes give it a far more personal feel and in my opinion this is more conductive for learning. Would highly recommend.
Alfred Harrison
MarketingPrivate Customer Service Course Enquiry
We offer private courses in Customer Service throughout the UK and Online.
The content of our private Customer Service courses can be tailored to your requirements.
Private classroom-based courses are available from £690 plus VAT
Online one-to-one and group training is available from £590 + VAT for a full day
To find out more please complete the form below and let us know your preferred location and the approx number of delegates and we will get back to you with a quote.
If you are happy with the quote we can agree on the content and dates.
FAQs
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Will I receive a certificate?
Yes, all participants receive an M Training certificate of completion. This can be used for CPD records or as evidence of professional development in training skills.
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How long is this course
This is a 1 day course. Running from 9:30 am to 4/4:30 pm.
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Can I pay by invoice / PO?
Yes. We provide an invoice for every booking. This will be emailed to you once the booking has been made, it contains our bank details, for payment by Bank transfer, along with a link to make payment Online with a credit or debit card.
If you require to set us up as a supplier, that is fine, just let us know and we can provide you with all the information you need.
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Do you offer in-house or private group training?
Yes. All of our courses are available as In-House courses delivered at your premises anywhere in the UK.
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How interactive are the courses?
Our courses are highly interactive. You’ll take part in discussions, group activities, and practical exercises designed to build real-world training skills in a supportive environment.
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Can I take these courses online?
Absolutely. We offer live, instructor-led online versions of all courses. You’ll get the same expert guidance, interactive activities, and practical tools as the in-person sessions, just delivered virtually via Zoom or Teams.
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MORE INFO...PEOPLE THAT HAVE ENJOYED OUR COURSES
Manchester: Base, Greenheys Lane, Manchester Science Park, Manchester, M15 6LR
Leeds: West One, 114 Wellington St, Leeds, LS1 1BA
Birmingham: Innovation Birmingham, Faraday Wharf, Birmingham, B7 4BB
Liverpool: The Plaza
100 Old Hall Street
Liverpool
L3 9QJ
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