Confidence Building Course

FAQs

• Will I receive a certificate?

  Yes, all participants receive an M Training certificate of completion. This can be used for CPD records or as evidence of professional development in training skills.

• Can I pay by invoice / PO?

  Yes. We provide an invoice for every booking. This will be emailed to you once the booking has been made, it contains our bank details, for payment by Bank transfer, along with a link to make payment Online with a credit or debit card.

  If you require to set us up as a supplier, that is fine, just let us know and we can provide you with all the information you need.

• How long is this course

  This is a 1 day course. Running from 9:30 am to 4/4:30 pm. 

• What's the difference between Private & Public Courses?

  Public courses are scheduled and open for anyone to book on to. There is a maximum of 6 delegates on our public course to ensure that everyone receives tailored training.

  Private Courses are courses that are arranged specifically for individuals or groups, no one else can book on to these courses. Private course content can be tailored to suit your requirements

• Where in Manchester is this course held?

  All our courses in are run from 9.30 am to 4.00 pm at our head office:

  Manchester Science Park
  Pencroft Way
  Manchester
  M15 6LR

  Public Transport/Parking:

  The closest public park is Manchester Science Park Visitor Car Park or Cecil Street Car Park - 5 min walk

  Manchester Oxford Road Train Station - 15 min walk

  Manchester Piccadilly Train Station - 30 min walk

  Access

  Please let us know in advance if you have any mobility issues and will need any assistance. Disabled parking is provided.

  More Information about our Manchester training courses, along with a map, can be found on our Manchester Training Page

• Where in Leeds is this course held?

  Our public courses in Leeds  are usually held at:

  West Village,
  100 Wellington Street,
  Leeds,
  LS1 4LT

  (venue subject to change)

   

  Public Transport /Parking:
  There are a few public car parks close to the venue, the nearest is Wellington Street Multi-Story Car Park.

  The venue is also only a 15 minute walk from Leeds Train Station.

  More Information about our Leeds training courses, along with a map, can be found on our Leeds Training page

• How do the Online courses work?

  The Online courses are run on Zoom.

  You will be sent a link to join the training session the day before the course along with any course materials needed.

  The courses run from 9:30 am to 4/4:30 pm and follow the same course outline as the classroom courses and you will be able to interact with the trainer and group and ask questions.

  Because we limit the number of delegates to a maximum of 6 on our public courses specific timings are flexible, but generally, the day will run as follows:

  9.20 am | Sign in

  9.30 am | Start - First session

  11.00 am | 15 min break

  11.15 am |  Second session

  12.30 pm  | 30 min break

  1.00 pm  | Third session

  2.15 pm | 15 min break

  2.30 pm | Fourth session

  3.50 pm | Finish & Q&A

  4.30pm | End

  Find out more about how our online courses work on the Online Courses Page

• How can confidence training help me feel more comfortable in challenging work situations?

  Confidence training helps you understand why certain situations trigger discomfort or panic and teaches you practical strategies to stay calm and focused.

  By learning how your thinking patterns work, you can respond more constructively during meetings, presentations, and high-pressure conversations.

• How does understanding my values help me feel more confident in professional situations?

  Your values shape your motivation, behaviour, and how you respond under pressure.

  When you understand the link between what matters to you and the actions you take at work, you gain a stronger sense of purpose and authenticity, key ingredients for consistent workplace confidence.

• What are the main causes of low confidence at work, and can they be changed?

  Low confidence in the workplace often stems from internal belief patterns, negative past experiences, unclear expectations, or conflicting values.

  With structured training, you learn how to identify these triggers, challenge unhelpful thoughts, and replace them with healthier, more constructive ways of thinking.

• Can confidence training help me handle difficult conversations or high-pressure situations at work?

  Yes. Techniques such as “two-systems” thinking, NVC-inspired communication, and cognitive reframing help you manage emotional responses and stay calm during challenging workplace interactions.

  This is especially useful for difficult conversations, decision-making, giving feedback, or managing conflict professionally.

• What practical workplace skills can I develop through confidence-building training

  You’ll learn how to approach tasks with a clearer mindset, communicate assertively, tackle unfamiliar responsibilities, manage self-doubt, and build strategies that boost confidence across different workplace scenarios.

  These skills are highly transferable and help you grow professionally, whether you’re stepping into a new role or aiming for greater responsibility.