The day was very well laid out, covered some good areas to help support my role and improve functioning day to day
Effective Communication Skills Training Course
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1 Day
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Manchester | Leeds | Liverpool | Online
Develop your skills to become an effective and inspirational communicator and build better relationships in the workplace with this 1-day course.
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Small class sizes
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5 Star Rated Course
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Practical courses
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3 month support
Communication Training Course Introduction
Effective communication skills are essential for every employee, especially managers who need strong communication skills in order to lead people.
If you’re looking to improve your communication skills in order to build your confidence and enhance your ability to instruct, motivate and develop better relationships with colleagues, this 1-day course is for you.
It will teach you a range of tools and techniques that you can use in the workplace to develop your communication and the way you interact and work with others.
Improve Your Communication Skills
On this Effective Communication Skills you will, through theory and a series of practical exercises, learn how you can improve your communication skills using different tools and techniques.
Gain knowledge about your own, and others behavioural styles, how these can influence communication as well as other barriers to communication.
You will learn techniques to improve communication such as questioning, active listening and assertiveness skills and be able to take these away and implement in your day to day.
A delegate manual will be provided for you to complete through out the course for you to reference after the training as well as 3 months online support for any follow up questions.
Communication Skills Course Outline
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Course Topics
- Understanding effective communication
- Factors affecting communication
- How a message flows
- Barriers to communication and how to overcome them
- The dynamics of face-to-face communication - body language and tone of voice
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- The power of words in communication
- Developing good listening skills
- Being able to ask the right questions
- Transmitting your message clearly and accurately
- The differences between aggressive, assertive, and passive behaviour
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- How to use the assertiveness technique
- Behaviour Style Analysis - Amiable, Expressive, Analyst, Driver
- Adapting your styles to interact better with others
- Know how to build relationships with others
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Course Objectives
- Set clear guidelines for effective communication skills in the workplace
- Understand the everyday barriers to communication
- Appreciate the important elements of effective face-to-face communication, and how to use them to be a confident communication
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- Develop questioning skills in order to obtain the information that you need
- Increase active listening skills so that you clearly understand messages
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- Recognise different personality types and how to adapt your communication style
- Learn how to be assertive so that you influence and persuade people whilst building and maintaining rapport
Why Choose M Training
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Small class sizes
We run small classes so that there is more interactivity, opportunity for questions and is more personal.
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Convenient Locations
Public courses in Manchester, Leeds, Liverpool and Online. Private courses ran throughout the UK
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Course Materials
Delegates are provided with detailed training materials to be completed on the course and taken away with them.
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Expert Trainers
Run by an experienced trainer with over 10 years of experience in running presentations skills training
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Follow up support
Along with the course materials, you also recieve 3 months email support for any follow up questions that you may have.
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5 Star Rated
Our courses are rated 5 stars by delegates, through post-course feedback forms, on Google and Facebook.
Who Should Attend the Communication Skills Training Course?
This course is targeted at any member of staff who wants to maximise the impact of their communication skills and whose work depends on successful interaction with others.
The course is also suitable for people who are looking to improve how they communicate and interact with others in a non-work environment.
Communication Skills Training Course Objectives
By the end of the course you will:
- How to set clear guidelines for effective communication skills in the workplace
- Understand the everyday barriers to communication
- Appreciate the important elements of effective face-to-face communication and how to use them to be a confident communicator
- Develop questioning skills in order to obtain the information that you need
- Increase active listening skills so that you clearly understand messages
- Recognise different personality types and how to adapt your communication style
- Learn how to be assertive so that you influence and persuade people whilst building and maintaining rapport
Effective Communication Skills Course Day Details
Our 5-star rated Communication Skills training courses are practical courses with small class sizes, and a maximum of 6 delegates, allowing plenty of time to interact with the trainer and ask questions!
These are held as in-person classroom courses or as live, online courses (over Zoom). All courses run from 9:30 am to 4:30 pm, with plenty of breaks.
Scheduled Effective Communication Skills Courses
Our scheduled public Communication Skills Courses are run in Manchester, Leeds, Liverpool and Online. Dates for these can be found below.
Private / Bespoke Communication Training
Are you looking for in-house Communication Skills training for yourself or your team?
We run private one-to-one and group Communication training at our training centres, at your premises or at a location to suit you, anywhere in the UK. These can also be held Online.
The content of our In-house Communication skills courses can be tailored to your requirements or the needs of your team.
Course Reviews
Course Reviews
Ricky was an excellent trainer who delivered the materials in an engaging manner and adapted the course to focus on the areas where I felt I needed most help. I took away many useful techniques and frameworks from the session. 5 Stars!
Bradley
First Ram LtdCourse Reviews
Helen was knowledgeable and thoughtful. She utilised what we were sharing when explaining to us, which helped with our understanding during the [Communication Skills] course
Amanda W
Green CustardCourse Reviews
Our management team had a course with Ricky yesterday on effective communication. We all really enjoyed the course, especially the way that it was done through tasks and interactions rather than all on powerpoints like other courses attended in the past. Ricky was really down to earth and clear in what he was saying and checked in on us all throughout the day to see our thoughts and feelings. We all had fun throughout the day and I would definitely recommend this course to others!
Lauren C
1st Locate UKCourse Reviews
I would like to take the opportunity to send my regards to Jane. I thought the [online communications skills] course was excellent and all credit to her.
Karmila Nor
Sanlam WealthsmithsCourse Reviews
5 Star - Excellent. I have a fair amount of experience in communication skills however I think the trainer adapted incredibly well to the audience and pitched the content well. I really enjoyed the session. Thank you
Jenifer Hutton
MobySoftCourse Reviews
Excellent, [the trainer] provided a very in-depth,easy to understand and well paced course.
Laksmi Bruce
Green Earth AppealCourse Reviews
Fantastic [communications skills course] - my second course now with M Training. Highly recommend.
Ashleigh Fox
Fox Health & Safety Services LtdCourse Reviews
Good paced [communications skills] course, full of ideas and interaction.
Jenna Curless
PJH GroupCourse Reviews
The [communication skills] trainer was very welcoming and informative. Her experience shone through and she allowed delegates to relate different topics tasks to their personal experience, very inclusive.
Annette Taylor
Making SpaceCourse Reviews
It was a useful day and definitely learnt some skills I will use at work when being with colleagues.
Justyna Paszczak -
Porthouse DeanCourse Reviews
Excellent one day course. Gave the team a much better understanding of effective communication in the workplace.
Chris Porthouse
Porthouse DeanCourse Reviews
Really great content and [Communication Skills] course and useful techniques. Jane is very knowledgeable and great trainer.
Natasha Strickleton
Forever ManchesterCourse Reviews
I found the [Communication] course useful and informative. Jane comes across as certainly knowing the course content - excellent.
Mike Newton
AAK FoodsCourse Reviews
Thanks. Very interesting and helpful day. Think the small groups is good.
Fiona Earnshaw
NHS England & NHS ImprovementCourse Reviews
[Effective Communication Skills] course delivered really well. Really friendly trainer, makes you feel at ease.
Karen Hardie
CAW IngredientsCourse Reviews
Very good trainer - factual and informative.
Declan Barclay
CAW IngredientsCourse Reviews
Not much to say- Jane was really good, knows what she is doing and how to teach it.
Dean Hogan
CAW IngredientsCourse Reviews
[The Communication Skills] course made me more aware of myself & aware of myself, and how to deal with colleagues/clients.
Jessica Occleston
Manchester CentralCourse Reviews
It was a good course; small group, interactive, and practical.
Basit Ramzan
Communication Skills Training Dates
Browse all public Communication Skills course dates below or use the filter to show only dates in specific locations.
Enquire about a private courseFilter by venue:
- Course Dates
- Venue
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15 December 2025
- Leeds
- View
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06 January 2026
- Liverpool
- View
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15 January 2026
- Manchester
- View
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20 January 2026
- Leeds
- View
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10 February 2026
- Liverpool
- View
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19 February 2026
- Online
- View
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24 February 2026
- Manchester
- View
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12 March 2026
- Liverpool
- View
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19 March 2026
- Leeds
- View
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24 March 2026
- Online
- View
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26 March 2026
- Manchester
- View
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20 April 2026
- Leeds
- View
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21 April 2026
- Liverpool
- View
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23 April 2026
- Manchester
- View
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29 April 2026
- Online
- View
FAQs
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Will I receive a certificate?
Yes, all participants receive an M Training certificate of completion. This can be used for CPD records or as evidence of professional development in training skills.
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How long is this course
This is a 1 day course. Running from 9:30 am to 4/4:30 pm.
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Can I pay by invoice / PO?
Yes. We provide an invoice for every booking. This will be emailed to you once the booking has been made, it contains our bank details, for payment by Bank transfer, along with a link to make payment Online with a credit or debit card.
If you require to set us up as a supplier, that is fine, just let us know and we can provide you with all the information you need.
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Where are the courses held?
This course is run in Manchester, Leeds, Liverpool, Birmingham and Online.
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Where in Manchester is this course held?
All our courses in are run from 9.30 am to 4.00 pm at our head office:
Manchester Science Park
Pencroft Way
Manchester
M15 6LRPublic Transport/Parking:
The closest public park is Manchester Science Park Visitor Car Park or Cecil Street Car Park - 5 min walk
Manchester Oxford Road Train Station - 15 min walk
Manchester Piccadilly Train Station - 30 min walk
Access
Please let us know in advance if you have any mobility issues and will need any assistance. Disabled parking is provided.
More Information about our Manchester training courses, along with a map, can be found on our Manchester Training Page
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Where in Leeds is this course held?
Our public courses in Leeds are usually held at:
West Village,
100 Wellington Street,
Leeds,
LS1 4LT(venue subject to change)
Public Transport /Parking:
There are a few public car parks close to the venue, the nearest is Wellington Street Multi-Story Car Park.The venue is also only a 15 minute walk from Leeds Train Station.
More Information about our Leeds training courses, along with a map, can be found on our Leeds Training page
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Where in Liverpool is the course held?
The course in Liverpool is usually held at:
The Plaza
100 Hall Street
Liverpool
L3 9QJ(subject to change)
Parking
There are several public car parks close to The Plaza.
The closest are:
St Paul’s Square Car Park: 0.02 Miles ~ 1 Minute Walk
NCP Liverpool Pall Mall Car Park: 0.2 Miles ~ 4 Minute Walk
Public Transport
We encourage all delegates to use public transport where possible.
The Plaza is a 20 minute walk from Lime Street Station and a 4 minute walk from Moorfields train station.
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How do the Online courses work?
The Online courses are run on Zoom.
You will be sent a link to join the training session the day before the course along with any course materials needed.
The courses run from 9:30 am to 4/4:30 pm and follow the same course outline as the classroom courses and you will be able to interact with the trainer and group and ask questions.
Because we limit the number of delegates to a maximum of 6 on our public courses specific timings are flexible, but generally, the day will run as follows:
9.20 am | Sign in
9.30 am | Start - First session
11.00 am | 15 min break
11.15 am | Second session
12.30 pm | 30 min break
1.00 pm | Third session
2.15 pm | 15 min break
2.30 pm | Fourth session
3.50 pm | Finish & Q&A
4.30pm | End
Find out more about how our online courses work on the Online Courses Page
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PEOPLE THAT HAVE ENJOYED OUR COURSES
Manchester: Base, Greenheys Lane, Manchester Science Park, Manchester, M15 6LR
Leeds: West One, 114 Wellington St, Leeds, LS1 1BA
Birmingham: Innovation Birmingham, Faraday Wharf, Birmingham, B7 4BB
Liverpool: The Plaza
100 Old Hall Street
Liverpool
L3 9QJ
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