Justin

With over 13 years of experience leading and growing SME operations, Justin delivers practical, experience-led training across leadership, management, and business skills.

As a Chartered Manager with an MBA in Senior Leadership, Justin combines academic insight with real-world expertise, creating engaging and relevant learning experiences for new and aspiring managers, supervisors, and small business leaders.

Justin is known for his down-to-earth, honest training style, creating an environment where delegates feel comfortable to share challenges, reflect on their experiences, and apply learning directly to their roles.

His sessions are highly practical and interactive, focusing on simple, effective systems that help teams perform consistently without the need for constant senior oversight.

Training Experience & Qualifications

Chartered Manager (CMgr) with an MBA in Senior Leadership, bringing both academic and applied leadership expertise.

Over 13 years’ experience as founder and Operations Director of an award-winning, multi-site coffee and dessert brand, scaling from a single location to a multi-site operation with an in-house production unit.

Visiting Enterprise Fellow at Manchester Metropolitan University, supporting the development of future business leaders.

Specialist in supporting first-line managers, supervisors, and aspiring leaders as they transition into management roles.

Experienced in delivering practical training on people management, performance management, and handling difficult conversations.

Strong focus on building values-led cultures that translate into consistent, day-to-day behaviours within teams.

Expertise in designing simple, effective operating rhythms, including meetings, check-ins, and clear responsibilities to improve team alignment and performance.

Passionate about supporting leader mindset and wellbeing, with a particular interest in neurodiverse leaders.

Delivers engaging, discussion-led sessions that incorporate real business challenges, practical tools, and immediately applicable frameworks.

Work Experience

Founder and Operations Director of a successful, multi-site SME, with hands-on experience in scaling a business, leading teams, and building operational systems.

Business consultant and mentor, working with SMEs and service-led organisations to develop leadership capability and improve team performance.

Active entrepreneur, currently building a new franchise-first coffee and dessert brand, ensuring all training remains grounded in current, real-world business practice.

Other Qualifications

MBA in Senior Leadership

Chartered Manager (CMgr)