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Helen

Business Skills & Leadership Trainer

We had the pleasure of working with Helen for a leadership and management training session with our management team, and we couldn't be more impressed. Helen is an incredibly intelligent and articulate trainer who instantly made an impact. What stood out the most was how quickly she grasped the structure of our business. In such a short time, she not only understood our operations but also identified key areas for improvement. Helen provided insightful advice on how to enhance and refine our structures, and her recommendations felt tailored and actionable. She showed a deep understanding of the challenges we faced as a management team and didn't shy away from addressing these head-on. Helen's focus on the most critical points ensured our discussions were productive and relevant. Overall, Helen's expertise and ability to connect with our team made this training session incredibly valuable. I'd highly recommend her to any organisation looking to develop their leadership and management capabilities. Thank you, Helen, for your guidance and impactful session!

Charlotte | Manchester Private Hospital

Helen was amazing & her subject knowledge was impressive

Alex | Momentum Instore

Helen was very engaging and tailored the course to meet the business needs

Stella | Catalyst

Helen was very knowledgeable, relatable and was easy to converse with. I really enjoyed my day with her! The course in general was well balanced between taking in information and engagement in activities.

Emma | Go Deploy Ltd

The course was excellent. The trainer was really engaging and the course content was interesting, interactive and fun. It was everything a course should be and I learned a lot.

Anna | George House Trust

Helen was knowledgeable and thoughtful. She utilised what we were sharing when explaining to us, which helped with our understanding during the [Communication Skills] course

Amanda W | Green Custard

Applied to each role and given the opportunity to discuss examples. Great practical experience. Better understanding of my personal management and understanding others.

Rhys M | Equans

For the course we had Helen, an amazing trainer. Delivered the course in an insightful and engagaing way. Would definately recommend.

Mychael B | Northern Flags / Faber Exposize UK

2 days flew past. Interesting, fun, enlightening and relevant training. Thank you Helen.

Joanne T | Nederman Ltd

Helen | Leadership & Customer Service Trainer

Helen is an experienced trainer specialising in Leadership, Management, and Customer Service at M Training.

Helen is a highly experienced trainer with over 20 years of expertise in Customer Service, Leadership, and Management.

At M Training, she delivers a range of professional development courses designed to enhance service delivery and leadership effectiveness across a wide variety of industries.

Helen has worked with organisations to significantly improve customer satisfaction and reduce complaints through process improvement and root cause analysis.

Her training programmes have helped teams implement practical changes that have delivered measurable business results, including substantial reductions in complaint levels.

She specialises in Leadership & Management, Service Excellence, and Customer Experience, and delivers training suitable for front-line staff through to senior managers and team leaders.

Training Experience & Qualifications

Over 20 years' experience in Customer Service, Training, and Management
CIPD Qualified Trainer
Approved ILM (Institute of Leadership and Management) Trainer
Designs and delivers ILM Level 3 and Level 5 Leadership & Management programmes
Certified practitioner in Hogan and TEIQue (Emotional Intelligence) assessment tools
Experienced Leadership & Management Coach
5 Star rated by course attendees

Work Experience

Has worked with a diverse range of sectors, from large corporates to SMEs
Delivered training that led to significant operational improvements
Extensive hands-on experience in improving customer service performance and leadership capability

PEOPLE THAT HAVE ENJOYED OUR COURSES