Helen | Leadership & Customer Service Trainer
Helen is an experienced trainer specialising in Leadership, Management, and Customer Service at M Training.
Helen is a highly experienced trainer with over 20 years of expertise in Customer Service, Leadership, and Management.
At M Training, she delivers a range of professional development courses designed to enhance service delivery and leadership effectiveness across a wide variety of industries.
Helen has worked with organisations to significantly improve customer satisfaction and reduce complaints through process improvement and root cause analysis.
Her training programmes have helped teams implement practical changes that have delivered measurable business results, including substantial reductions in complaint levels.
She specialises in Leadership & Management, Service Excellence, and Customer Experience, and delivers training suitable for front-line staff through to senior managers and team leaders.
Training Experience & Qualifications
- Over 20 years' experience in Customer Service, Training, and Management
- CIPD Qualified Trainer
- Approved ILM (Institute of Leadership and Management) Trainer
- Designs and delivers ILM Level 3 and Level 5 Leadership & Management programmes
- Certified practitioner in Hogan and TEIQue (Emotional Intelligence) assessment tools
- Experienced Leadership & Management Coach
- 5 Star rated by course attendees
Work Experience
- Has worked with a diverse range of sectors, from large corporates to SMEs
- Delivered training that led to significant operational improvements
- Extensive hands-on experience in improving customer service performance and leadership capability