The facilitator put the group at ease straight away which meant everyone felt able to contribute and add to discussions. He was friendly, approachable and clearly had lots of knowledge and experience in working with different people and groups, as well as lots of knowledge and experience of his subject area. The venue was 5* and lunch and refreshments provided were all very good! I got a lot from the day and it was the most enjoyable course that I had done in a long time. I would definitely attend another M Training course in the future.