Conflict Management Training Course
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1 Day
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Manchester | Online | Private Group UK Wide
Learn how to identify and manage conflict in the workplace using resolution strategies to minimise impact on this 1-day, 5-star rated course.
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Small class sizes
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5 Star Rated Course
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Practical courses
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3 month support
Introduction to Conflict Management
Conflict within a workplace can appear in many forms, from personality conflicts between employees to employee and supervisor issues.
Being able to identify when there is potential for conflict and interject to prevent it from occurring or having the skills to mediate conflict to a peaceful resolution are important skills to develop for any team leader or manager.
This 1-day course will equip you with the knowledge of conflict management strategies and the practical skills to take steps to help to resolve situations of conflict.
Improve Your Conflict Management Skills
Conflict resolution is one of the most important skills that you can learn and develop as a team leader or a manager.
This course will enable you to identify various types of workplace conflict and apply proven strategies to manage the conflict effectively through a series of practical exercises and discussions.
You will also be provided with a workbook that is completed through out the training to takeaway.
Conflict Management Course Outline
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Course Topics
- Different types of workplace conflict
- Why conflict occurs
Course Objectives
- Understand conflict why we need to deal with it in the organisation
- Recognise the five most common conflict resolution styles, and when to use them
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- Effective communication during challenging disputes
- Conflict resolution strategy in order to resolve issues
- Use effective communication skills to deal with conflict
- Develop effective techniques for intervention strategies
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- Facilitate conflict to resolve a dispute
- Interventions so as to stop conflict escalating
- Apply a strategic conflict model to deal with inter-team issues
- Become more confident when managing conflicts so as to enhance productivity and performance
Why Choose M Training
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Small class sizes
We run small classes so that there is more interactivity, opportunity for questions and is more personal.
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Convenient Locations
Public courses in Manchester and Online. Private courses ran throughout the UK
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Course Materials
Delegates are provided with detailed training materials to be completed on the course and taken away with them.
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Expert Trainers
Run by an experienced trainer with over 10 years of experience in running conflict management training
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Follow up support
Along with the course materials, you also recieve 3 months email support for any follow up questions that you may have.
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5 Star Rated
Our courses are rated 5 stars by delegates, through post-course feedback forms, on Google and Facebook.
Who Should Attend This Conflict Management Training?
Anyone who experiences or has experienced workplace conflict between another colleague or colleagues that they manage.
People who want standard mechanisms for dealing with conflict in a timely manner, so that they can minimise the effects within the organisation.
You do not need prior experience in conflict management.
Conflict Management Course Topics
At the end of the 1-day Conflict Management course you should be able to:
- Define the meaning of conflict and appreciate how it can develop
- List the three different types of conflict that can occur in an organisation
- Appreciate your own natural preference when dealing with specific challenging situations
- Understand the strategy behind effective conflict resolution between two parties
- State how to facilitate conflict when others are disagreeing over issues
- Explain how to successfully make an intervention to stop poor or disruptive behaviour in a team environment
- Be more proactive and assertive when dealing with conflict in order to minimise the impact on others performance and productivity
For a full course outline see the Course Outline tab on the menu below - Download the Full Course Outline here
Conflict Resolution Course Day Details
Our 5-star rated Conflict Management training courses are practical courses with small class sizes, and a maximum of 6 delegates, which allows for plenty of time to interact with the trainer and ask any questions!
These are held as in-person classroom courses or as live, online courses (over Zoom). All courses, run from 9:30 am to 4:30 pm, with plenty of breaks.
Scheduled Conflict Management Courses
Our scheduled public Conflict Management training courses are run in Manchester and Online. Dates for these can be found below.
Private / Bespoke Conflict Management Courses
We run private one-to-one and group Conflict Courses at our training centres, or at a location to suit you, anywhere in the UK. These can also be held Online.
See the Private Course tab further down the page for more information.
Conflict Management Course Dates
Browse all public Conflict Management course dates below or use the filter to show only dates in specific locations.
Enquire about a private courseFAQs
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How long is this course
This is a 1 day course. Running from 9:30 am to 4/4:30 pm.
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Will I receive a certificate?
Yes, all participants receive an M Training certificate of completion. This can be used for CPD records or as evidence of professional development in training skills.
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What's the difference between Private & Public Courses?
Public courses are scheduled and open for anyone to book on to. There is a maximum of 6 delegates on our public course to ensure that everyone receives tailored training.
Private Courses are courses that are arranged specifically for individuals or groups, no one else can book on to these courses. Private course content can be tailored to suit your requirements
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Can I pay by invoice / PO?
Yes. We provide an invoice for every booking. This will be emailed to you once the booking has been made, it contains our bank details, for payment by Bank transfer, along with a link to make payment Online with a credit or debit card.
If you require to set us up as a supplier, that is fine, just let us know and we can provide you with all the information you need.
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Where in Manchester is this course held?
All our courses in are run from 9.30 am to 4.00 pm at our head office:
Manchester Science Park
Pencroft Way
Manchester
M15 6LRPublic Transport/Parking:
The closest public park is Manchester Science Park Visitor Car Park or Cecil Street Car Park - 5 min walk
Manchester Oxford Road Train Station - 15 min walk
Manchester Piccadilly Train Station - 30 min walk
Access
Please let us know in advance if you have any mobility issues and will need any assistance. Disabled parking is provided.
More Information about our Manchester training courses, along with a map, can be found on our Manchester Training Page
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How do the Online courses work?
The Online courses are run on Zoom.
You will be sent a link to join the training session the day before the course along with any course materials needed.
The courses run from 9:30 am to 4/4:30 pm and follow the same course outline as the classroom courses and you will be able to interact with the trainer and group and ask questions.
Because we limit the number of delegates to a maximum of 6 on our public courses specific timings are flexible, but generally, the day will run as follows:
9.20 am | Sign in
9.30 am | Start - First session
11.00 am | 15 min break
11.15 am | Second session
12.30 pm | 30 min break
1.00 pm | Third session
2.15 pm | 15 min break
2.30 pm | Fourth session
3.50 pm | Finish & Q&A
4.30pm | End
Find out more about how our online courses work on the Online Courses Page
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