I found this course really rewarding! It was lovely meeting Jane who is extremely friendly and welcoming, she created a relaxed atmosphere great for discussion. The [Assertiveness] course was really engaging, some of the main parts I found fascinating were learning about the psychology behind different people’s behaviours and PCA (Parent, Child, Adult) ego states. It was great having such a small intimate group (just 3 including Jane) as it allowed more time for questions and discussion. Overall, I would definitely recommend this training course to others, I feel more confident now knowing I have a structure to fall back on when needing to be assertive (ETA) and it has taught me skills which will help me to grow in confidence when being assertive. I really look forward to putting these skills into practice in both work and everyday life.
Assertiveness Training Course
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1 Day
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Manchester | Liverpool | Leeds | Online
Develop your assertiveness skills to improve your confidence and communication when dealing with difficult people or situations on this 5-star rated 1-day course.
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Small class sizes
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5 Star Rated Course
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Practical courses
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3 month support
Assertiveness Skills Training Course Introduction
If you have to deal with difficult or strong-willed people in your workplace and are looking to improve your assertiveness this 1-day course is for you.
This Assertiveness course will give you the knowledge, tools and techniques that you can implement in a range of scenarios to help you communicate with people in a more authoritative manner.
You will gain increased self-esteem and confidence in your ability to deal with a variety of situations effectively, and the ability to deal with passive or aggressive people in an appropriate and positive manner.
Learn To Be More Assertive
Throughout this 1 day course, you will use a combination of theory alongside practical exercises to understand what it is to be assertive, why people act in different ways and how you can develop your communication skills.
You will look at different techniques and models that can be implemented to enable you to be more confident when communicating in various scenarios or with difficult people.
There will be opportunities to practise new behaviours in a safe and supportive environment so that you are fully equipped to take these new skills back to the workplace and implement them straight away.
You will be provided with a delegate manual to complete on the day and use as a reference after the course, along with 3 months of online support for any follow-up questions.
Assertiveness Course Outline
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Introduction to Assertiveness at Work
- Understand the meaning of assertive behaviour
Discover how Behaviour Breeds Behaviour
Others Rights
- Appreciate the importance of human rights when being assertive
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Characteristics of Behaviour
- Clarify the characteristics of aggressive, passive and passive-aggressive behaviour
Creating Positive First Impressions
- Appreciate how important it is to create a positive first impression when communicating with others
Models of Assertiveness
- We will look at and practice a three-step model of assertiveness
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Assertiveness Theories & Transactional Analysis
- Explore relevant theories behind assertiveness focusing on Transactional Analysis
Face to Face Communications
- Learn to how use your face-to-face communication skills so as to become a more effective communicator
Other Assertiveness Techniques
- We will explore other assertiveness techniques which can be applied in a variety of circumstances.
Why Choose M Training
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Small class sizes
We run small classes so that there is more interactivity, opportunity for questions and is more personal.
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Convenient Locations
Public courses in Manchester, Leeds, Liverpool and Online. Private courses ran throughout the UK
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Course Materials
Delegates are provided with detailed training materials to be completed on the course and taken away with them.
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Expert Trainers
Run by an experienced trainer with over 10 years of experience in running assertiveness skills training
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Follow up support
Along with the course materials, you also recieve 3 months email support for any follow up questions that you may have.
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5 Star Rated
Our courses are rated 5 stars by delegates, through post-course feedback forms, on Google and Facebook.
Who Should Attend the Assertiveness Training Course?
This course is for anyone who has to deal with different personalities and difficult situations in the workplace – whether it is customers, colleagues or managers and want to be confident in what they say and do.
Assertiveness Skills Course Topics
- What is assertive behaviour?
- Identifying passive, aggressive and passive-aggressive behaviour
- Theories in assertiveness and Transactional Analysis
- Behaviour breed behaviour
- First impressions when communication
- Face to Face communication
- Human rights when being assertive
- Assertiveness models & techniques
For a full course outline click here to download a PDF
Assertiveness Course Day Details
Our 5-star rated Assertiveness training courses are practical courses with small class sizes, and a maximum of 6 delegates, allowing plenty of time to interact with the trainer and ask questions!
These are held as in-person classroom courses or as live, online courses (over Zoom). All courses run from 9:30 am to 4:30 pm, with plenty of breaks.
Scheduled Assertiveness Training Courses
Our scheduled public Assertiveness Courses are run in Manchester and Online. Dates for these can be found below.
Private / Bespoke Assertiveness Training
Are you looking for in-house Assertiveness training for yourself or your team?
We run private one-to-one and group Assertiveness training at our training centres, at your premises or at a location to suit you, anywhere in the UK. These can also be held Online.
The content of our In-house Assertiveness courses can be tailored to your requirements or the needs of your team.
Course Reviews
Course Reviews
Jane was a fantastic trainer and I took a lot away from the session. I'm feeling much more confident in myself about being assertive at work and at home. Thank you!
Gemma M
OCLC UKCourse Reviews
The facilitator put the group at ease straight away which meant everyone felt able to contribute and add to discussions. He was friendly, approachable and clearly had lots of knowledge and experience in working with different people and groups, as well as lots of knowledge and experience of his subject area. The venue was 5* and lunch and refreshments provided were all very good! I got a lot from the day and it was the most enjoyable course that I had done in a long time. I would definitely attend another M Training course in the future.
Jenny
Bridge Case ManagementCourse Reviews
The [Assertiveness Skills Training] day was managed well in bitesize chunks of time. There were lots of examples of ways we could take our skills forward. The trainer was engaging and got us involved without it being intense or awkward. Slides and handouts were well put together and easy to follow. I left feeling engaged and positive about using these new skills in the future! Thank you Jane!
Amberley R
SportPesaCourse Reviews
Jane made everyone welcome and at ease. Was brilliant at going through everything and explaining in more detail if we were not sure. Very interesting and have learned a lot from the [Assertiveness] course.
Audrey B
Rotherham Metropolitan Borough CouncilCourse Reviews
I really enjoyed the course, I found it very useful. The instructor Jane was very informative.
Gemma F
Rotherham Metropolitan Borough CouncilCourse Reviews
Fantastic course. Came away feeling more confident about my abilities. would definitely recommend this course :-)
Beth Williams
Trust ManagementCourse Reviews
Really enjoyed learning about behavioural types and how best to calm and assertively deal with them. 5 Star - Excellent.
Freja Thorpe
Trust ManagementCourse Reviews
I attended an online Assertiveness training course with Ricky as my tutor. I thoroughly enjoyed the course and felt like I learnt a lot. Ricky was very likeable and an excellent teacher, Very impressed.
Natalie O'Meara
Greater Manchester Fire & Rescue ServiceCourse Reviews
I have been impressed with the professionalism of your company and the training was first class. Jane was friendly and easy to talk to I felt comfortable to be open with her and six hours passed easily. She is obviously highly skilled. Thank you for a great training and a most professional experience, I was lucky to find m training.
Deanne Tager-Smith
Course Reviews
A great [assertiveness] course that I feel I have learnt a lot from. It was delivered effectively, clearly and I know others would find it useful too. Thank you.
Hannah Skulnick
Embryo DigitalCourse Reviews
Excellent, I really enjoyed the [assertiveness] course. The information was helpful and interesting. I have definitely come away with helpful techniques that solved my objectives for this course.
Cicely Ward
Embryo DigitalCourse Reviews
The [assertiveness] course was really informative and was made engaging by the trainer, as she used real life examples and strategies to assist us.
Cathy Nichol
Brother UKCourse Reviews
[The Assertiveness course] helped me become more confident in my communication skills which will help me with my career.
Chris Fleming
Procam TVCourse Reviews
Really enjoyed the [Assertiveness ] course, exactly as expected. Will use a lot of what I have learnt to help me in my career. Thank you very much.
Fiona Dollan
Self FundedCourse Reviews
Very well planned and organised [Assertiveness course] with excellent delivery and timings. Good range of participation blended with delivery.
Mark Mitchell
Greenhead CollegeCourse Reviews
The [Assertiveness course] was very insightful and lots of theory to support the application of it all helped my understanding of it all. Fantastic trainer, kept the course fun and easy to ask questions.
Leanne Spooner
Total Vehicle LeasingCourse Reviews
Excellent delivery style and very engaging [Assertiveness course]. I've taken a lot from today's [course] both personally and professionally.
Laura Spencer
Total Jobs GroupCourse Reviews
Thank you Jane, the [Assertiveness] course was delivered so well I did not feel as if I was in a training environment. I feel empowered and armed with the skills to further my career.
Sam Harrison
ERE PropertyCourse Reviews
The [Assertiveness] course was very educational and interesting.
Colin Holvey
Rossington All Saints AcademyCourse Reviews
[Assertiveness] course was relaxed and informative, friendly atmosphere, and welcoming to everyone's ideas.
Matt Greenwood
Dirt FactoryCourse Reviews
The course content was really interesting, and the information given was really useful. I have enjoyed the [assertiveness skills] course. Lisa was very easy to listen to, so made the learning very easy.
Justina Gecaj
OfqualCourse Reviews
Great course, well delivered with actionable content.
Sam Hall
Jet2Course Reviews
The course and Jane exceeded expectations. It was very clear and the participation really helps! I learned so much and this has really helped with an important life skill.
Richard Duong
Steadfast Property ServiceCourse Reviews
Really useful [assertiveness training] course with detailed and interesting material.
Siân Howard
Potter Rees Dolan Serious Injury SolicitorsCourse Reviews
Relatable scenarios and good level of interaction. Small group was good.
Emilie Abraham
FreelanceCourse Reviews
Amazing [assertiveness] course, I would recommend to a friend.
Laura Knapp
SiemensCourse Reviews
Very friendly and professional [trainer]. An enjoyable, engaging, informative [Assertiveness Skills] course.
Elliot Venables
Doris ITAssertiveness Skills Training Dates
Browse all public Assertiveness training course dates below or use the filter to show only dates in specific locations.
Enquire about a private courseFAQs
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Will I receive a certificate?
Yes, all participants receive an M Training certificate of completion. This can be used for CPD records or as evidence of professional development in training skills.
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How long is this course
This is a 1 day course. Running from 9:30 am to 4/4:30 pm.
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Can I pay by invoice / PO?
Yes. We provide an invoice for every booking. This will be emailed to you once the booking has been made, it contains our bank details, for payment by Bank transfer, along with a link to make payment Online with a credit or debit card.
If you require to set us up as a supplier, that is fine, just let us know and we can provide you with all the information you need.
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Where are the courses held?
This course is run in Manchester, Leeds, Liverpool, Birmingham and Online.
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Where in Manchester is this course held?
All our courses in are run from 9.30 am to 4.00 pm at our head office:
Manchester Science Park
Pencroft Way
Manchester
M15 6LRPublic Transport/Parking:
The closest public park is Manchester Science Park Visitor Car Park or Cecil Street Car Park - 5 min walk
Manchester Oxford Road Train Station - 15 min walk
Manchester Piccadilly Train Station - 30 min walk
Access
Please let us know in advance if you have any mobility issues and will need any assistance. Disabled parking is provided.
More Information about our Manchester training courses, along with a map, can be found on our Manchester Training Page
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Where in Leeds is this course held?
Our public courses in Leeds are usually held at:
West Village,
100 Wellington Street,
Leeds,
LS1 4LT(venue subject to change)
Public Transport /Parking:
There are a few public car parks close to the venue, the nearest is Wellington Street Multi-Story Car Park.The venue is also only a 15 minute walk from Leeds Train Station.
More Information about our Leeds training courses, along with a map, can be found on our Leeds Training page
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Where in Liverpool is the course held?
The course in Liverpool is usually held at:
The Plaza
100 Hall Street
Liverpool
L3 9QJ(subject to change)
Parking
There are several public car parks close to The Plaza.
The closest are:
St Paul’s Square Car Park: 0.02 Miles ~ 1 Minute Walk
NCP Liverpool Pall Mall Car Park: 0.2 Miles ~ 4 Minute Walk
Public Transport
We encourage all delegates to use public transport where possible.
The Plaza is a 20 minute walk from Lime Street Station and a 4 minute walk from Moorfields train station.
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How do the Online courses work?
The Online courses are run on Zoom.
You will be sent a link to join the training session the day before the course along with any course materials needed.
The courses run from 9:30 am to 4/4:30 pm and follow the same course outline as the classroom courses and you will be able to interact with the trainer and group and ask questions.
Because we limit the number of delegates to a maximum of 6 on our public courses specific timings are flexible, but generally, the day will run as follows:
9.20 am | Sign in
9.30 am | Start - First session
11.00 am | 15 min break
11.15 am | Second session
12.30 pm | 30 min break
1.00 pm | Third session
2.15 pm | 15 min break
2.30 pm | Fourth session
3.50 pm | Finish & Q&A
4.30pm | End
Find out more about how our online courses work on the Online Courses Page
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