COVID-19

COVID-19 Update: 23rd March 2020

We recognise that these are unsettling times and we want to help you to get the training you need in the safest way possible without compromising on the quality of the training.

We are closely monitoring the UK's government advice for the latest developments related to COVID-19 and following their guidance. 

The current advice is to continue trading but to stay at home where possible and avoid unnecessary travel.

So we are cancelling courses in March & April but will run private courses / one-to-one courses where requested.  We are also offering delegates the opportunity to attend our courses online.

To maintain the quality of the courses our online virtual classroom courses are limited to 4 delegates and cover the same content as the classroom based courses.

We are still taking booking on public courses from May onward and have changed our cancellation policy so our customers can change their booking at any time with no cost.

We are also following guidance and recommendations regarding cleaning, hygiene and social distancing.

When You book a classroom based course

You should have confidence when you book a course at any of our venues that we are doing everything we can to make sure the venue has been well cleaned with suitable cleaning products.

Our health and safety measures include hand-washing hygiene and room and common area cleaning procedures.  

You should also be assured that our public courses are limited to 6 delegates minimising the risk.

Online Virtual Classroom Courses

Nearly all our courses are available as online 'Virtual Classroom' based courses.

Our public Virtual Classroom courses are limited to 4 delegates to ensure everyone can ask questions, share screens and receive a lot of personal support during the course.

Private online courses are available for larger groups or for one-to-one training.

Find out more about our Virtual Classroom courses here

Cancellations / Refunds

Given the impact of COVID-19, we have been adapting our cancellation policy over the past several weeks to the evolving nature of this epidemic.

Last week we updating our policy to provide our customers the most flexibility we can offer during these challenging times.   

For anyone making new bookings of classroom based training between today and 30th April 2020, we will allow those bookings to be changed to another date at any time with no charge. You may also cancel a course at no charge up to 24 hours before the course.

You can also move onto our Virtual Classroom courses at any time at no cost.

Questions

If you have any questions regarding our courses, hygiene procedures or our cancellation terms please contact us at info@mtraining.co.uk or call 0161 226 6932