Assertiveness Skills

  • Assertiveness Skills

    A 1 day Assertiveness Skills course to train individuals how to be more confident when communicating with others in the workplace

  • Course: Assertiveness Skills
  • Date: See Bottom of Page
  • Size: Max 6 Delegates
  • Duration: 1 day
  • Price: See Bottom of Page
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Assertiveness Training Courses in Manchester and Liverpool

Assertiveness is regarded as an advanced form of communication skills. It also enables you to be a more confident individual who can deal effectively with difficult and challenging situations, in a respectful and controlled manner. It is about understanding how to say the right thing at the right time, especially when interacting with an angry or difficult person.

Who this Assertiveness Skills Training course is for:

This course is for anyone who has to deal with different personalities and difficult situations in the workplace – whether it is customers, colleagues or managers and want to be confident in what they say and do.

Assertiveness Skills Course Objectives

  • Explain the difference between the three behavioural types
  • Identify the specific characteristics related to each behaviour
  • Understand why we need to be assertive and the benefits of this type of behaviour
  • Appreciate the theory of why people act in certain ways
  • Realise the ways to improve your face-to-face communication when being assertive
  • Build the skills so that you can be confident when having difficult conversations
  • Be able to demonstrate how to be assertive in a variety of situations

Assertiveness Skills Course Outline

  • Understand the meaning of assertive behaviour
  • Clarify the characteristics of aggressive, passive and passive aggressive behaviour
  • Explore relevant theories behind assertiveness focusing on Transactional Analysis
  • Discover how behaviour breeds behaviour
  • Appreciate how important it is to create a positive first impression when communicating with others
  • Learn to how use your face-to-face communication skills so as to become a more effective communicator
  • Appreciate the importance of human rights when being assertive
  • Look and practise a three step model of assertiveness
  • Explore other assertiveness techniques which can be applied in a variety of circumstances

Where the course is run

M Training run open Assertiveness Skills training courses in Manchester and Liverpool. We also offer private group or one to one Assertiveness Skills training courses at our premises, your offices or a location to suit you. For details please contact

Why Choose M Training’s Assertiveness Skills Training Course

  1. Run by a specialist Assertiveness Skills Trainer with over 10 years experience in running Assertiveness Skills courses
  2. This course is limited to 6 places so you are guaranteed personal support throughout the day
  3. Only £295 + VAT per delegate
  4. Convenient locations in Manchester, Leeds, Liverpool and Birmingham. 
    We provide one to one and private group courses throughout the UK
  5. Course notes and support material
  6. Lunch & refreshments provided
  7. Certificate of achievement



Manchester Science Park | Cost per delegate £295 + VAT

Monday 29th January 2018

Monday 26th February 2018


Liverpool | Cost per delegate £295+vat

Thursday 18th January 2018

Thursday 15th February 2018


Group booking discounts:

Two delegates total cost £495 + VAT

Three delegates total cost £650 + VAT

For other Assertiveness Skills Training course dates in Manchester and Liverpool or for a private group or one to one course, please email

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